MANDIP SINGH
Papakura,AUK
Summary
Highly skilled IT Administrator with comprehensive experience in managing and maintaining network infrastructure. Strong command over implementing and troubleshooting systems while ensuring optimal performance. Possessing impressive ability to identify potential issues, implement effective solutions, and drive technological advancement within an organization. Skilled at leading teams and enhancing operational efficiency through strategic planning and implementation.
Overview
11
11
years of professional experience
Work History
IT Administrator
Brand Tractors
01.2019 - Current
- Provided technical support to staff for hardware and software issues.
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Created user accounts in Active Directory and assigned appropriate permissions.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Monitored system performance to ensure optimal availability of services.
- Provided technical support and guidance to users, resolving tickets monthly.
- Managed IT asset inventory, ensuring accurate tracking and compliance.
- Assisted in budget planning for IT expenditures, optimizing resource allocation.
ICT Customer Support Officer
AAMS GROUP LTD.
08.2015 - 01.2019
- Windows Server and operating system.
- Active directory, DHCP and DNS server Maintanance.
- Provided technical support for hardware and software issues across multiple departments.
- Diagnosed and resolved network connectivity problems for end-users efficiently.
- Assisted in the installation and configuration of new computer systems and applications.
- Maintained inventory of IT equipment and ensured proper allocation to staff members.
- Managed user accounts, permissions, and access controls within company systems.
- Documented troubleshooting procedures to improve future support efforts and processes.
Technical support
CONCENTRIX
Mt.albert
07.2014 - 08.2015
- Company Overview: (Auckland)
- Tier 1 and Tier 2 support with the ITIL working environment.
- Support over Apple products.
- Responding to inquiries about software and hardware problems.
- (Auckland)
Education
Diploma in Network Security Level-7
Newtons College of Business And Technology
Diploma in computing - Server & Network Hardware, Network Administration & Networking, Advanced Network Security
Newton College of Business and Technology
Mt Eden, AucklandSkills
- Operating system maintenance
- Server administration
- Technical support
- Customer service
- User management
- Documentation skills
- IT asset management
- Operating systems
- Network monitoring
- Software installation
- Mobile device management
- User support
- Problem-solving abilities
- Permissions and Access control
- Team building
References
Available Upon Request.
Timeline
IT Administrator
Brand Tractors
01.2019 - Current
ICT Customer Support Officer
AAMS GROUP LTD.
08.2015 - 01.2019
Technical support
CONCENTRIX
07.2014 - 08.2015
Diploma in Network Security Level-7
Newtons College of Business And Technology
Diploma in computing - Server & Network Hardware, Network Administration & Networking, Advanced Network Security
Newton College of Business and Technology