Mandy Dukes (nee Leyser)
Reefton
Summary
Dynamic professional with a positive attitude and strong customer service skills, adept at multitasking and issue resolution. Proven track record in enhancing guest experiences and fostering relationships, while effectively managing operations and collaborating with teams to achieve exceptional outcomes. Skilled in POS systems and administrative assistance.
Overview
24
24
years of professional experience
Work History
Hospitality Specialist and Bar Tender
Kim Butcher
07.2024 - Current
- Collaborated with various team members to meet guests' requests.
- Mentored junior team members.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly Bar area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Relief Manager
Reefton Motor Camp
09.2023 - Current
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among Campers and used interpersonal communication to find effective solutions.
Payroll Manager / Accountant
True Chartered Accountants LTD
07.2006 - 10.2022
- Addressed Client inquiries regarding payroll issues promptly, fostering positive relationships with Clients
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Used advanced software to prepare End of year Financial Statements for various Entities, including sole traders, Partnerships, trusts and Companies.
- Skilled at working independently and collaboratively in a team environment.
Volunteer Telephone Councilor
Life Line New Zealand
09.2013 - 07.2016
- First phone responder for people in Crisis
- Referring to appropriate agencies for further help and ongoing support
- Fostered a supportive phone manner, enabling clients to openly discuss their feelings and experiences.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
Office Manager / Partner
Self Employed Partnership
06.2011 - 07.2016
- Handled sensitive information with discretion, maintaining confidentiality of partnership documents and personnel records.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Contract Share Milker / Partner
Self Employed Partnership
06.2007 - 06.2010
- Quickly and accurately prepared milking equipment and cows for milking.
- Operated milking machines in an efficient manner, maximizing output while minimizing stress on the animals.
- Identified signs of illness or injury in dairy animals, ensuring prompt treatment to maintain overall herd health.
- Oversaw day-to-day administrative operations and local regulations.
- Coordinated daily tasks efficiently with other team members in order to maximize productivity while maintaining a positive work atmosphere.
Receptionist & Fitness Instructor
Dannevirke Health & Fitness
03.2006 - 03.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Kept reception area clean and neat to give visitors positive first impression.
Contract Designer and Casual Factory Worker
Norsewear of NZ LTD
01.2001 - 12.2005
- Developed innovative design concepts that effectively captured clients'' brand identity and marketing goals.
- Collaborated with cross-functional teams, enhancing overall project outcomes through effective communication and teamwork.
- Cultivated strong relationships with clients, ensuring clear communication of expectations and deliverables throughout the project lifecycle.
- Balanced creative vision with practical considerations, ensuring that final designs were both visually appealing and functional for their intended purpose.
Education
Certificate - Accounting
The Career Academy
Online Course11-2019
Certificate in Payroll Administration -
The Career Academy
Online Course09-2018
Certificate - Telephone Counselling Skills.
Lifeline NZ Training
Masterton, NZ09-2013
Certificate - Certificate in Clothing Textiles And Design
Eastern Institute of Tecnology
Taradale, Hawkes Bay12-2000
Skills
- Positive attitude
- Customer service
- Multitasking and organization
- Front office operations
- Adaptability and dependability
- Customer support
- Communicating with clients
- Networking and relationship building
- Issue resolution
- Administrative assistance
- Customer service excellence
- Team collaboration
- Organizational skills
Timeline
Hospitality Specialist and Bar Tender
Kim Butcher
07.2024 - Current
Relief Manager
Reefton Motor Camp
09.2023 - Current
Volunteer Telephone Councilor
Life Line New Zealand
09.2013 - 07.2016
Office Manager / Partner
Self Employed Partnership
06.2011 - 07.2016
Contract Share Milker / Partner
Self Employed Partnership
06.2007 - 06.2010
Payroll Manager / Accountant
True Chartered Accountants LTD
07.2006 - 10.2022
Receptionist & Fitness Instructor
Dannevirke Health & Fitness
03.2006 - 03.2008
Contract Designer and Casual Factory Worker
Norsewear of NZ LTD
01.2001 - 12.2005
Certificate - Accounting
The Career Academy
Certificate in Payroll Administration -
The Career Academy
Certificate - Telephone Counselling Skills.
Lifeline NZ Training
Certificate - Certificate in Clothing Textiles And Design
Eastern Institute of Tecnology
Similar Profiles
Jennifer CruzJennifer Cruz
Director of Operations at Kim Mauney Interiors & Kim Mauney MaisonDirector of Operations at Kim Mauney Interiors & Kim Mauney Maison
Asmita RayaAsmita Raya
Restaurant Waiter at Butcher and The FarmerRestaurant Waiter at Butcher and The Farmer
Jeff Smit Jr.Jeff Smit Jr.
Store Manager at Bayway Country Store and Butcher ShopStore Manager at Bayway Country Store and Butcher Shop
Riley SucklingRiley Suckling
Farm Equipment Operator at Cloverdale Cows (Family Farm)Farm Equipment Operator at Cloverdale Cows (Family Farm)
Logan JessupLogan Jessup
Interior Plastering at Total PlasteringInterior Plastering at Total Plastering