Mandy Edge
Glenbrook
Summary
Dedicated administrative professional with successful experience in fast-paced settings and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Responsible, punctual and productive professional when working with little to no supervision. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Retail Assistant
Resene Paints
01.2023 - 04.2025
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisting customers with paint colours and wallpaper
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed efficient cash register operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Customer Service Representative
Basic Rentals
03.2022 - 01.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information via email, phone and in person
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Operated cash register for cash, check, WINZ quotes and credit card transactions with excellent accuracy levels.
- Managed daily store operations including opening/closing duties, cash handling, and coordinating employee schedules.
Checkout Operator
Countdown – Kaikohe
02.2019 - 02.2020
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Stable Hand
Barry Purdon Racing Stables
01.2019 - 02.2020
- Maintained clean stables for optimal horse health and safety standards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored horse behaviour closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Assisted in the rehabilitation of injured horses with proper exercise and medication administration.
- Worked with Stable Managers to clean stables and riding areas.
Customer Service Representative
Resene Paints Ltd
01.2017 - 07.2018
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisting customers with paint colours and wallpaper
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed efficient cash register operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Service Representative
Basic Rentals
02.2015 - 01.2017
- Day to day organisation of all vehicle bookings and returns with both walk in customers and commercial clients.
- Business finances, including invoicing, cash and banking and client database management
- Checking of vehicles for damage and roadworthiness to ensure customer safety
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Trained new personnel regarding company operations, policies and services.
Food Service Staff
Cater Plus
06.2014 - 01.2015
- Improved customer satisfaction by providing efficient and friendly service during meal periods.
- Balanced multiple tasks simultaneously, such as taking orders, serving food, and processing payments efficiently.
- Prepared appealing buffet displays, resulting in higher guest satisfaction rates during catered events.
- Managed cash register transactions accurately, reducing discrepancies in end-of-day sales reports.
- Greeted customers at counter to fulfill requests and answer questions.
- Handled high-volume orders accurately while under pressure, ensuring timely delivery of quality meals to customers.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
National Certificate - Equine Level 2
Equine Training
01.2005
National Certificate - Computing Level 3
Active Institute
01.2004
NZQA Certificate - Business Administration Level 2
Active Institute
01.2004
Skills
- Customer service
- Patience and empathy
- Time management capabilities
- Cash register & POS operation
- Complex Problem-solving
- Cash handling accuracy
- Adaptability and resilience
- Multitasking
- Effective communication
- Friendly and helpful
Timeline
Retail Assistant
Resene Paints
01.2023 - 04.2025
Customer Service Representative
Basic Rentals
03.2022 - 01.2023
Checkout Operator
Countdown – Kaikohe
02.2019 - 02.2020
Stable Hand
Barry Purdon Racing Stables
01.2019 - 02.2020
Customer Service Representative
Resene Paints Ltd
01.2017 - 07.2018
Service Representative
Basic Rentals
02.2015 - 01.2017
Food Service Staff
Cater Plus
06.2014 - 01.2015
National Certificate - Computing Level 3
Active Institute
NZQA Certificate - Business Administration Level 2
Active Institute
National Certificate - Equine Level 2
Equine Training
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