- Enjoy participating in tennis for overall physical and mental well-being
- Outdoor Recreation
Mandy Wilson
Christchurch
Summary
With an outgoing manner and collaborative approach, I bring energy to work and strive to complete tasks and meet targets. Attentive and alert, always ready to learn new processes and adapt to new systems quickly. Whether working as part of a team or independently, self-motivated and driven. Strong work ethic, willingness to serve, and efficient manner make a valuable asset as a future employee.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Response Operations Advisor
NHC Toke Tu Ake
11.2024 - Current
- Enhance internal preparedness for natural hazard events and incidents that may impact Natural Hazards Commission Toka Tu Ake ability to conduct business as usual.
- Foster a culture of continuous improvement by encouraging team members to share ideas and suggestions openly.
- Collaborated with cross-functional teams to develop innovative solutions.
- Coordinating and implementing the initiatives, recommendations and lessons learnt that come from exercises, natural disaster events and strategy development
- Reviewing and updating response documentation and advising affected parties internally and externally
Claims Advisor
Natural Hazards Commission Toka Tū Ake
07.2023 - 11.2024
- Contributed to overall department success by consistently meeting or exceeding established performance metrics and goals.
- Trained new employees on company policies, claims management software, and best practices for efficient work performance.
- Improved department productivity through effective communication and teamwork among colleagues.
- Enhanced customer satisfaction by efficiently processing and resolving insurance claims.
- Followed up with customers on unresolved issues.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Customer Service Representative
Southern Response
08.2022 - 07.2023
- Complete settlement payments accurately including Excess Refund and Addendum payments
- Respond to customer inquiries regarding registration, identification process and detail about The Payment Package
- Approve creditor requests from internal team
- Process registration as per the guidelines set out for the Package
- Coach other colleagues in these processes
- Meet customers on site as required to assist with ID verifications
Operations Support officer
Whakarongorau Aoteoroa
11.2021 - 06.2022
- Deliver key operational processes including monitoring multiple communication channels, quality checks, Dialler (outbound)/ manual campaigns
- Provide assurance to escalate any risks, issues, constraints, or opportunities for improvement
- Escalate requests for cross-trained Vaccination or Covid Healthline staff, in a support capacity
- Facilitation of additional training when required
- Consolidate shift service user themes for the shift and action end of day reporting, on a daily basis
- Assist in updating job aides and training content, for frontline staff
Office Manager
Eenergy Ltd
09.2009 - 08.2021
- Accounts work - AP and AR, payroll, quotes, invoicing and purchasing
- Customer service - inbound calls: problem solving and scheduling appointments
- Showroom duties - update brochures, pricing as well as customer interface
- Home heating assessment on site, working with a range of people from different backgrounds
Education
Bachelor Degree - Business Administration
University of Canterbury
Christchurch, Canterbury10.1996
Skills
- Customer Service Excellence
- Effective Multitasking
- Thorough Quality Assurance
- Skilled in Microsoft Office Applications
- Administrative Oversight
- Financial Transactions Handling
- Accounts Receivable Management
- Lead Generation Calls
- Client Support
- Consistent Sales Performance
- Bilingual Communication Skills
Certification
- First Aide Certification, 07/19, 07/20
- Forklift license, 02/19
- IPMAC HSR Stage 1: Introduciton to HSR Role - 11/25
Additional Information
I have an outgoing manner and maintain a collaborative approach to my work. One of my main attributes includes being energetic, I strive to get tasks completed and to meet targets. I am attentive to my work, being alert to new processes and learning new systems swiftly. I can work as a team, as well as being self-motivated to work independently when I need to be. I believe my strong work ethic, willingness to serve and efficient manner will be valuable asset as a future employee.
Awards
- COVID 19 Recognition Award - Health and Disability, 04/23, Recognition for contributions to the Workforce to assist with fighting COVID-19
- Nationals Tennis Masters Age Group - Silver medal Women's Singles Title, 2023
- Nationals Tennis Masters Age Group - Gold medal Women's Doubles Title, 2023
- Nationals Tennis Masters Teams Event Age Group - Gold medal Title, 2023
- Nationals Tennis Masters Teams Event Age Group - Gold medal Title, 2024
- Nationals Tennis Masters Age Group - Bronze medal Women's Singles Title, 2025
- Nationals Tennis Masters Age Group - Silver medal Women's Doubles Title, 2025
- Nationals Tennis Masters Age Group - Silver medal Mixed Doubles Title, 2025
Affiliations
- Canterbury Tennis Masters (committee member)
- Cashmere Tennis Club (Treasurer)
Interests
Timeline
Response Operations Advisor
NHC Toke Tu Ake
11.2024 - Current
Claims Advisor
Natural Hazards Commission Toka Tū Ake
07.2023 - 11.2024
Customer Service Representative
Southern Response
08.2022 - 07.2023
Operations Support officer
Whakarongorau Aoteoroa
11.2021 - 06.2022
Office Manager
Eenergy Ltd
09.2009 - 08.2021
Bachelor Degree - Business Administration
University of Canterbury
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