Manea Kavea
Mangere,AUK
Summary
Looking to further myself within the workforce with 7+ years' experience within Parking Compliance and Operations. I thrive on achievement within a workplace and enjoy bringing a team smiles and laughter throughout the day. I have exceptional communication skills, and endeavor to create an upbeat atmosphere wherever I go.
Overview
7
7
years of professional experience
Work History
Logistics Scheduler
Auckland Transport
11.2022 - Current
- Created, published, and updated daily and monthly schedules using excel and other software for all parking officers across Auckland (150+ Officers)
- Kept up to date with any changes necessary by officers including their supervisors.
- Effectively communicated well with all supervisors and managers to carry out an efficient approach to rosters allowing stress-free days.
- Managed workload accordingly
- Offered my support and time to Communications and covered any shifts needed.
- Created processes for my role.
- Managed area boards daily.
- Created, maintained and published LPR rosters daily.
- Managed SAP entries by communicating with Payroll to ensure all officers were paid accordingly.
- Created/Managed and changed rosters in SAP for all Parking Officers within Auckland (150+ Officers).
Communications Operator
Auckland Transport
04.2017 - 11.2022
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100%
- Reporting faults or any hazards within our public carpark to ensure issues are attended to.
- Updating logs - Using different applications throughout the day such as CRM.
- Controlling carpark machines and entry/exit barriers Controlling Auckland Cities major carpark
- Logging tows - Reporting all towed vehicles to police communications and reporting all vehicles towed into our data base for any future reference.
- Operating Transport Officers - To ensure the safety of our officers on the network it is required to stay connected VIA, RT devices, Surveillance Cameras, Applications to log all reports throughout the day
- Communicating with Police - Due to varies situations that occur during the day, the assistance of Police Communications and Officers are required depending on the situation
- Operating Vidsys - A surveillance application that is used to control all cameras on the network (Carpark, Roads, Train Stations, Bus Shelters)
- Responding to Emergency Calls - It is always vital to stay alert with multiple Officers out on the network covering various areas across Auckland, anything could happen at any time
- Staying alert and being ready for any type of Emergency - Gaining my CIMS Certificate.
- Attending safety training meetings to learn procedures for handling medical and fire emergency calls.
- Supported customers by managing multiple calls per day efficiently while maintaining professionalism and upbeat tone.
- Responded to customer inquiries with patience and positivity to establish excellent first impressions
- Administration skills - Data entry for Statutory Declarations - reissuing government documents to the appointed personnel
- Engaging with multiple people within the office to ensure all problems are resolved and dealt with properly
- Also engaging with other departments within Auckland Transport to help resolve and issues that may occur.
Skills
- Document Management
- AS/400
- Strong Problem Solver
- Account Management
- Employee Training
- Compliance Regulations
- Results Documentation
- Warehouse Safety Programs Service Provider
- Work Delegation and Tracking
- Worker Supervision
- Performance Review and Optimization
- Workforce Management
- Emergency Operating Procedures
- Operations Control
- Hospitality and Retail Experience
- Communications & Logistics Leadership skills (Overnight OIC)
- Time management
- Prioritizing and multitasking
- Extensive customer service background and experience
- Communication skills
- CRM and Office management software
- Reception experience
- Recruitment experience
- Inbound/Outbound communicator
- Legal actions
- Comfortable with Microsoft/Excel/Outlook
- Payroll experience - SAP
- Scheduling experience - Excel/Deputy
- Smartsheets experience
References
- Kahurangi Isaac, Parking Operations Supervisor, 021 192 6461
- Jordan Weisz, Labourpower Manager, 0456 211 804
- Andre Paki, Personal Reference, 021 597 668
Timeline
Logistics Scheduler
Auckland Transport
11.2022 - Current
Communications Operator
Auckland Transport
04.2017 - 11.2022
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