Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Manea Kavea

Mangere,AUK

Summary

Extensive amount of experience within Parking Compliance and Operations, some experience within Traffic Management, & Recruitment. I thrive on achievement within a workplace and enjoy bringing a team smiles and laughter throughout the day. I endeavor to create an upbeat atmosphere wherever I go.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Absolute Traffic
Wiri, Auckland
01.2024 - Current
  • Assisted with the organization and execution of operational processes.
  • Coordinated daily operations activities and assigned tasks to staff members.
  • Evaluated and improved existing operational systems and procedures.
  • Maintained accurate records of all operational activities.
  • Resolved customer service issues in a timely manner.
  • Liaised between customers and management to ensure smooth operations delivery.
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Developed relationships and partnerships with business leaders.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
  • Provided support in resolving scheduling conflicts between employees.
  • Maintained accurate records for tracking progress and performance of team members.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Analyzed customer issues to identify root cause and provided appropriate solutions.

Logistics Scheduler

Auckland Transport
Auckland CBD, Auckland
01.2023 - 01.2024
  • Analyzed resource requirements for each Event or Daily requirements to ensure Transport Operations ran accordingly.
  • Coordinated with other departments regarding resources needed for specific projects.
  • Created, published, and updated daily and monthly schedules using excel and other software for all parking officers across Auckland (150+ Officers)
  • Created processes for my role to ensure crucial areas to operations was covered during times of my absence.
  • Created, maintained, and published LPR rosters daily.
  • Managed SAP entries by communicating with Payroll to ensure all officers were paid accordingly.

Communications Operator

Auckland Transport
Auckland CBD, Auckland
04.2017 - 11.2023
  • Processed emergency and non-emergency calls for Officer on the network.
  • Swiftly and successfully resolved conflict resulting in customer satisfaction.
  • Reporting faults or any hazards within our public car park facilities to ensure issues are attended to.
  • Managing customer complaints - Using different applications throughout the day such as CRM/Trackor.
  • Communicating with Police regarding towed vehicles.
  • Operating Transport Officers - To ensure the safety of our officers on the network it is required to stay connected VIA, RT devices, Surveillance Cameras, and Applications to log all reports throughout the day.
  • Operating Vidsy’s - surveillance applications.
  • Administration skills - Data entry for Statutory Declarations - reissuing government documents to the appointed personnel
  • Engaging with multiple people within the office to ensure all problems are resolved and dealt with properly.

Skills

  • Operations Coordination
  • Staff Supervision
  • Staff Evaluation
  • Attention to detail
  • Excellent communication skills
  • Procedure Improvement
  • Problem-Solving
  • Customer Relationships
  • Client Relationships
  • Resource Planning And Scheduling
  • Staff Training
  • Workflow Optimization
  • Operations Tracking
  • Issue Resolution
  • Strategic Planning And Execution
  • Schedule Management
  • Performance Monitoring
  • Operational Efficiency
  • CRM and Office management software
  • Recruitment experience
  • Inbound/Outbound communicator
  • Legal actions
  • Microsoft/Excel/Outlook
  • Payroll experience - SAP
  • Traffic Management Experience
  • Records Administration
  • Minute Taking
  • Event Coordination
  • Customer Database Systems
  • File Maintenance
  • Administrative Leadership
  • Vehicle Maintenance
  • GPS Navigation
  • Route Planning

Certification

  • CIMS certificate: Levels - 1, 2 & 3
  • Full drivers license
  • NCEA completion: Levels 1, 2 & 3
  • First Aid

References

AVAILABLE UPON REQUEST

Timeline

Operations Coordinator

Absolute Traffic
01.2024 - Current

Logistics Scheduler

Auckland Transport
01.2023 - 01.2024

Communications Operator

Auckland Transport
04.2017 - 11.2023

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Manea Kavea