Maneesha Rao
Taupo,New Zealand
Summary
Professional with strong background in customer support, ready to excel in this role. Proven ability to address customer needs effectively and maintain high satisfaction levels. Skilled in conflict resolution, communication, and problem-solving. Known for consistent collaboration and adaptability, ensuring team success and meeting changing demands.
Overview
12
12
years of professional experience
Work History
Customer Advisor
Spark
11.2023 - Current
- Company Overview: Customer advisor and Sales representative (face-to-face and other platforms)
- Exhibiting strong time management skills by effectively managing multiple customer interactions while maintaining exceptional service quality.
- Resolving inquiries via telephone, email, and chat, addressing needs and ensuring optimal outcomes. Staying updated on industry trends and competitor offerings to serve clients effectively.
- Providing tailored product recommendations and facilitating seamless transactions by accurately processing orders and documenting interactions in the CRM.
- Educating customers on product benefits and billing procedures, ensuring clarity and confidence in their decisions.
- Enhancing customer loyalty through service excellence and supporting sales by delivering precise product information.
- Engaging actively in team meetings to improve processes and participating in training programs to deepen product knowledge.
- Identifying upselling opportunities and exceeding monthly targets.
- Contributing insights for targeted marketing campaigns based on customer interactions.
- Coordinating health & safety monitoring for Spark Taupo branch.
- Displaying professionalism and energy in all interactions, managing cash drawer operations efficiently, and maintaining orderly checkout areas for a smooth transition between days.
Senior Administration Officer
Ministry of Education, Heritage & Arts
01.2021 - 12.2022
- Company Overview: Senior Administration Officer - Executive Support Unit.
- Coordinated email and phone correspondence for the former Minister of Education (Fiji), organizing meetings and travel arrangements.
- Managed the Minister's calendar and schedules, welcoming high-profile guests and engaging with the public to understand their needs.
- Accompanied the Minister on community visits, formal events and to parliamentary sessions, and prepared meeting briefs, agendas for meetings.
- Oversaw social media content for the Minister’s social media handles in liaison with a communications company.
- Enhanced interdepartmental communication through cross-functional teams and prepared reports in and other necessary documents as per requirement.
- Provided support and built relationships with stakeholders to maintain a good working network.
Project Assistant
University of the South Pacific
01.2019 - 12.2020
- Company Overview: Project Assistant to Associate Dean for the Vanuatu In-Country Science Programme
- Created class lists and guided students in signing up for tutorials and examinations, while collaborating with Student Academic Services to address queries.
- Managed a database for over 200 student grades and monitored at-risk students and completion rates. I coordinated travel for lecturers and staff to the Vanuatu campus, handling visa and per-diem arrangements.
- Developed class timetables and organized student travel, insurance, accommodation, and campus tours.
- Liaised with sponsors, including the Vanuatu Government, on student fees and produced performance reports while maintaining financial records and organizing the Students' Forum.
- Ensured accuracy in project documentation and improved team communication.
- Assisted in delivering projects on time and within budget and provided essential administrative support.
Executive Officer
University of the South Pacific
01.2018 - 12.2018
- Company Overview: Executive Officer for Acting Vice President for HR, ITS, Planning, Quality, International, Research & Development and Commercial
- Managed the AVP's calendar and scheduled senior management meetings.
- Performed administrative tasks and checked HR documents for the AVP.
- Oversaw HR and IT projects, reporting to the Vice Chancellor, utilized automated systems effectively and contributed in the revision of the University’s Strategic Plan and KPIs.
- Organized events like VC’s meet and greets and holiday dinners and fostered strong stakeholder relationship.
- Served on candidate interview panels, assisted with job ads and appointment logistics and assisted in HR training sessions.
- Contributed to the 'Harassment and Bullying' policy.
Faculty Executive Officer
University of the South Pacific
01.2016 - 12.2018
- Company Overview: Faculty Executive Officer for Faculty of Science, Technology & Environment
- Organized and facilitated internal meetings, including the Executive Committee and Faculty Programme Committee Meetings.
- Submitted new course proposals and amendments for Senate approval while managing the Handbook under the guidance of leadership.
- Coordinated faculty events like Open Day, Faculty Assembly, and end-of-year parties, collaborating with various retailers and stakeholders.
- Handled HR matters, including contract preparation and support for staff review applications.
- Managed finance tasks, including purchase requisitions, budget development, and reconciliations.
- Processed conference leave requests and arranged travel for staff.
- Worked with the University Marketing Team on marketing activities and established relationships with stakeholders and media agencies.
- Served as the Faculty Executive Officer for the Faculty of Science, Technology, and Environment. the Faculty of Science, Technology & Environment
Research Officer
Ministry of Education, Heritage and Arts
01.2015 - 12.2016
- Company Overview: Research Officer for Biology (Secondary & Exams)
- Contributed towards the development of curriculum, syllabus, textbooks, and exams for Years 11 to 13 Secondary School Biology at the national level.
- Served as Chief Examiner and Assistant Chief Marker for the 2015 Year 12 Biology Certificate Exam in Fiji.
- Worked as a Research Officer for Biology, focusing on secondary education and exams.
Graduate Assistant
University of the South Pacific
01.2013 - 12.2014
- Company Overview: Graduate Assistant at the Institute of the Applied Sciences
- I led a water project for the Secretariat of the Pacific Community (SPC) under the late Professor William Aalbersberg. This included experimental research and detailed reporting, coordinated with the Water Authority of Fiji and the Ministry of Health. I also served as a Graduate Assistant at the Institute of Applied Sciences.
Education
Master of Science - Biology
The University of The South Pacific
Fiji09-2017
Office Administration
Management Development Institute of Singapore
Singapore07-2017
Postgraduate Diploma in Biotechnology - Biotechnology
The University of The South Pacific
Fiji04-2013
Bachelor of Science - Biology And Chemistry (double Majors)
The University of The South Pacific
Fiji04-2012
Skills
- Customer service excellence
- Multitasking
- Administrative support
- Meeting facilitation
- Documentation management
- Event planning/ organization
- Teamwork and collaboration
- Public relations
- Database entry
- Attention to detail
- Network building
Accomplishments
- Starting on a permanent part-time position I was promoted to increased hours in less than 1 year from 20 hours to 35 hours with increment in hourly rate from $25/hr to $27/hr.
- Bagged the Highest Gen-Merch Ratio achiever certificate for 2 yearly quarters consecutively after increase in working hours.
- I had hit 10K+ margin every month while the monthly margin for 35 hours/week is 8K.
Languages
Hindi
Full Professional
Timeline
Customer Advisor
Spark
11.2023 - Current
Senior Administration Officer
Ministry of Education, Heritage & Arts
01.2021 - 12.2022
Project Assistant
University of the South Pacific
01.2019 - 12.2020
Executive Officer
University of the South Pacific
01.2018 - 12.2018
Faculty Executive Officer
University of the South Pacific
01.2016 - 12.2018
Research Officer
Ministry of Education, Heritage and Arts
01.2015 - 12.2016
Graduate Assistant
University of the South Pacific
01.2013 - 12.2014
Master of Science - Biology
The University of The South Pacific
Office Administration
Management Development Institute of Singapore
Postgraduate Diploma in Biotechnology - Biotechnology
The University of The South Pacific
Bachelor of Science - Biology And Chemistry (double Majors)
The University of The South Pacific
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