Summary
Work History
Education
Skills
Overview
Work Availability
Quote
AssistantManager
Manh Cuong Do (Kevin)

Manh Cuong Do (Kevin)

Auckland,AUK

Summary

Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Attentive Customer Service Representative with 3 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Exercised a high level of independent judgment, decision making, creativity and initiative. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Manager on Duty

Sen
08.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Increased sales revenue by developing and implementing effective sales strategies.

Manager on Duty

Coffee Club Cafe
09.2022 - 12.2023
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Increased sales revenue by developing and implementing effective sales strategies.

Intern

08.2023 - 10.2023
  • Contributed to successful prototype development through thorough research and analysis of materials.
  • Improved engineering project efficiency by assisting with design modifications and calculations.
  • Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
  • Assisted in the creation of technical documentation, ensuring accuracy and adherence to industry standards.

Automotive Technician Trainee

Unitec Institute Of Technology
06.2022 - 07.2023
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.

Education

New Zealand Certificate in Automotive Engineering - Automotive Engineering

Unitec
Mount Albert, NZ
07.2023

High School Diploma -

Mt. Albert Grammar School
MOUNT ALBERT, NZ
11.2021

Skills

  • Policy Enforcement
  • Staff Training and Development
  • Sales and Marketing
  • Budgeting expertise
  • Customer service focus
  • Scheduling proficiency

Overview

3
3
years of professional experience
2
2
Languages

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

In business, you're the Chief Salesman.Create a sense of demand, rather than waiting to have demand.
Barbara Corcoran
Manh Cuong Do (Kevin)