Mani Dhaliwal
Hamilton,WKO
Summary
Customer support specialist with proven proficiency in managing information and resolving customer issues with efficiency. Strong relationship-building and critical-thinking skills foster team support and collaboration. Extensive experience in the retail industry enhances problem-solving capabilities and drives customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Nova Energy
10.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered resolution support to customer in regards their digital products
- Offered friendly and efficient service to customers by answering their internet related queries, handled challenging situations with ease.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Quality Assurance Intern
Stream-line
06.2021 - 08.2021
- Worked on Live Projects
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Participated in daily stand-up meetings to discuss project progress.
- Documented testing processes and reported findings to the QA team.
Restaurant Team Member
KFC Cambridge
12.2019 - 05.2021
- Delivered efficient, friendly service during busy meal times to enhance customer satisfaction.
- Managed multiple tasks simultaneously during peak hours without compromising service quality.
- Provided quality customer service with a positive demeanor to foster customer loyalty.
- Prepared food and ingredients using proper techniques to ensure high standards of quality.
- Maintained cleanliness throughout establishment by adhering to established cleaning protocols consistently.
Education
Post-Graduate Diploma -
Wintec
Hamilton, NZBachelor's Degree - Information Technology
Punjab Technical University
IndiaSkills
- Good customer service, hospitality, management, and technical skills
- Time management and excellent Organizational skills
- Experience with MS Office
- Analytical and critical thinking
- Creating presentations, operating different software, and advanced internet use
- Good verbal and written communication skills
- Incident resolution
- Adaptable and flexible
References
References available upon Request
Timeline
Customer Support Specialist
Nova Energy
10.2022 - Current
Quality Assurance Intern
Stream-line
06.2021 - 08.2021
Restaurant Team Member
KFC Cambridge
12.2019 - 05.2021
Post-Graduate Diploma -
Wintec
Bachelor's Degree - Information Technology
Punjab Technical University