MANI RAVI
Otahuhu,AUK
Summary
Highly skilled and results-driven IT Team Leader and Senior Systems Engineer with over 7 years of experience in managing IT infrastructure, leading cross-functional teams, and implementing enterprise-level systems. Demonstrated proficiency in designing and deploying IT solutions that align with business objectives, ensuring optimal performance, security, and scalability. Recognized expertise in ITIL-based change management, systems integration, network management, and cloud solutions. Proactive problem-solver with strong leadership and communication skills, adept at guiding teams through complex projects while maintaining service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT TEAM LEADER / SENIOR SYSTEMS ENGINEER
The Career Academy
04.2018 - Current
- Demonstrated leadership skills in managing projects from concept to completion
- Demonstrated strong organizational and time management skills while managing multiple projects
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assessing new technologies and making suggestions for their adoption based on business requirements, technical viability, and financial factors
- Proved successful working within tight deadlines in fast-paced environment
- Oversaw transition of workload automation system to HubSpot environment
- Implemented disaster recovery plan that reduced data recovery time from 24 hours to 2 hours in event of system outage.
SENIOR ANALYST / NETWORK ENGINEER
HCL Technologies
06.2015 - 12.2016
- Maintained incidents and requests through calls, emails, chats and face-to-face from commencement to completion
- Configured Cisco switches for VLAN creations on core & fabric aggregation switches
- Achieved 20% improvement in system performance by optimizing system configurations and implementing hardware upgrades
- Worked on Active Directory and Windows Operating system requests
- Responsible for Coordinating with vendors and Cisco to resolve connectivity issues.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
Education
Postgraduate Diploma - Computer And Information Sciences
The University of Waikato
Hamilton, NZ01.2018
Bachelor of Engineering - Computer Science
Anna University
Chennai, India01.2015
Skills
- Microsoft Suite
- Operating Systems
- Tools (3CX, HubSpot, CRM, Aircall, Service Now, Jira Service Desk, Axure RP, Zoho Desk, Argo UML and Adobe Apps)
- Windows Server and Active Directory
- ITIL Process
- Networking: LAN - Ethernet, Fast, Gigabit Ethernet, Cisco Secure Access Control Server (ACS) for Tacacs/Radius
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- People Management
Certification
- Cisco Certified Network Administrator (CCNA)
- Certified in Cambridge English British English Certificate (BEC)
- Oracle certified course in Web Component Development using Java EE
- Certified in ITIL Foundation Course
Accomplishments
- Migrated our existing CRM System to a SAAS based systems that improved the efficiency by more than 50%
- Received a higher positive customer service ratings (CSAT) during the project period.
- Recipient of the Spot Achievement Award in HCL. Also, received Employee of the Year award at The Career Academy in 2018, 2019, 2021, 2022.
- Presented and Published the Paper 'Intrusion Detection and Traffic Pattern Discovery System Using Statistical Analysis in MANET' in the International Conference on Innovations in Engineering, Science & Technology (ICIEST'17) from 03/15/15 to 03/17/15.
- Presented a Paper on Cyber Crime and Security at HEPHAESTUS 2013 held in India.
Affiliations
- Member of the Study Abroad Network at the University of Waikato
- Active Member of the IT Professionals New Zealand
- Served as a Class Representative at the University of Waikato
- Member of the Computer Society of India (2011-2015)
Timeline
IT TEAM LEADER / SENIOR SYSTEMS ENGINEER
The Career Academy
04.2018 - Current
SENIOR ANALYST / NETWORK ENGINEER
HCL Technologies
06.2015 - 12.2016
Postgraduate Diploma - Computer And Information Sciences
The University of Waikato
Bachelor of Engineering - Computer Science
Anna University
- Cisco Certified Network Administrator (CCNA)
- Certified in Cambridge English British English Certificate (BEC)
- Oracle certified course in Web Component Development using Java EE
- Certified in ITIL Foundation Course
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