Manik Bhatia
Papakura,Auckland
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Computer Concepts Limited
01.2022 - Current
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained database and spreadsheets with accurate status.
- Reported regularly to managers and clients on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Arranged travel and accommodation for team members and project partners
- Tracked hours and expenses to keep project on task and within budgetary parameters
IT Resource Coordinator
Computer Concepts Limited
07.2017 - 01.2022
- Worked closely with Service Delivery team and Account Managers on all customer needs to ensure transparency within teams
- Assisting project managers to ensure delivery of services by coordinating and scheduling technical resources
- Management of engineering schedule in order to make sure all technical resources fully utilized to perform efficiently
- Responsible for arranging and managing Datacentre access for IT resources to action tasks requested by client and project managers
- Responsible for ticket management and quickly act on critical incidents to ensure resource is arranged in timely manner
- Assist engineering team with Calendar management and administration
NOC Analyst
Solarix Networks Limited
09.2014 - 06.2017
- Provided basic end-user troubleshooting and desktop support.
- Configured hardware, setup desk stations and granted system permissions to new employees.
- Walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided Tier 1 & 2 IT support to non-technical customers over the phone.
- Responsible for handling ticket & incident management
- Responsible for allocating BAU jobs to engineers on daily basis
- Responsible for setting up the connection schedules & manage incoming customer queries about the new service installation process
- Managed connection faults and escalations by liaising with 3rd party suppliers
- Distributing information regarding faults and planned outages ensuring customers are appropriately informed for residential and business clients
Senior Customer Service Representative
Iinet
10.2013 - 09.2014
- Coordinated customer service responses for high-value customers with complex issues as leading representative.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients over phone to answer questions and address complaints.
- Provided technical support to Australian based customers.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Level 7 - Graduate Diploma in Computing - Information Technology
Unitec Institution of Technology
Mount Albert, NZ02.2013
Skills
- Team Coordination
- Schedule Management
- Hardware and software installation
- Computer proficiency
- Technical Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Project Coordinator
Computer Concepts Limited
01.2022 - Current
IT Resource Coordinator
Computer Concepts Limited
07.2017 - 01.2022
NOC Analyst
Solarix Networks Limited
09.2014 - 06.2017
Senior Customer Service Representative
Iinet
10.2013 - 09.2014
Level 7 - Graduate Diploma in Computing - Information Technology
Unitec Institution of Technology
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