Manik Sharma
Christchurch,New Zealand
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional manner and superb initiative. Exceptional customer service and decision-making skills
Overview
7
7
years of professional experience
Work History
Duty Manager
Silky Otter Cinema
Wigram, Christchurch
12.2023 - Current
- Scheduled and organized daily shift rotations for a team of up to 10 employees.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Monitored inventory levels to ensure product availability for customers.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Resolved customer complaints and ensuring customer satisfaction and loyalty.
- Responsible for handling all inquiries, complaints, and providing solutions to the staff and customers.
Team Leader
Aelia Duty Free
Queenstown
03.2023 - 11.2023
- Supervise the Team
- Implement the strategies to achieve the goal
- Overseeing the stock
- Assigning duties to the team
- Making the roster
- Cash handling, managing Financial records
- Making daily reports.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Duty Manager
Paknsave
Queenstown
03.2020 - 11.2022
- Provide excellent customer service
- Planning for the day (Assigning duties)
- Solve customer problems
- Supervise stock take
- Making rosters
- Hiring Process
- Handling Cash
- Close and open the store.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Night Auditor Supervisor
Swiss bell resort
Arthurs Point , Queenstown
04.2018 - 03.2020
- Supervised and trained night auditor staff on policies and procedures.
- Monitored front desk operations during the night shift to ensure accuracy of guest accounts, cash handling, and credit card transactions.
- Collaborated with management to implement new policies and procedures, boosting overall operational effectiveness.
- Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.
- Analyzed revenue data to identify trends and potential areas for improvement, supporting the hotel''s long-term growth goals.
Education
Diploma Level 7 - Hotel Management
Southern Institute Of Technology
Queenstown, New Zealand03.2019
Bachelor of Business Administration -
Institute of Management and Science
Jammu, India01.2016
Skills
- Customer Service
- Cash Management
- Staff Scheduling
- Team Supervision
- Balancing accounts
- Daily Reporting
- Guest Services
- Financial reporting
- Front Desk Operations
- Ledger Updates
- Transaction auditing
- Night Audit Reports
- Bookkeeping
- End-of-Day Processes
- Written and oral communication
Timeline
Duty Manager
Silky Otter Cinema
12.2023 - Current
Team Leader
Aelia Duty Free
03.2023 - 11.2023
Duty Manager
Paknsave
03.2020 - 11.2022
Night Auditor Supervisor
Swiss bell resort
04.2018 - 03.2020
Bachelor of Business Administration -
Institute of Management and Science
Diploma Level 7 - Hotel Management
Southern Institute Of Technology