Manika Sharda
Papakura,Auckland
Summary
Dynamic Sales Consultant with proven success at Travelex Currency Exchange, adept at driving revenue through effective lead generation and exceptional customer relationship management. Skilled in training teams to enhance service quality, I consistently exceed sales targets while fostering a collaborative environment. Strong time management and product knowledge contribute to superior client satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Travelex Currency Exchange
08.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Trained new employees on customer service and money handling.
Cafe Manager
Gloria Jeans
05.2020 - 05.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
Cafe Manager
Z Energy
08.2015 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
B.Tech In Biotechnology - Engineering
LPU
India2012
Skills
- Time management
- Customer relationship management
- Product and service sales
- Customer service
- Product and service knowledge
Timeline
Sales Consultant
Travelex Currency Exchange
08.2023 - Current
Cafe Manager
Gloria Jeans
05.2020 - 05.2022
Cafe Manager
Z Energy
08.2015 - 04.2020
B.Tech In Biotechnology - Engineering
LPU
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