Maninder Kaur
Christchurch,New Zealand
Summary
Successful Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every quest as head of high-performance team dedicated to top-notch customer relations. Competent in Customer Service, business management, marketing and inventory control. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Customer Service/Production Scheduler
Weco Manufacturing
Christchurch
12.2022 - 06.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Trained staff to provide excellent customer service to challenging customers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Ensuring production team meet critical deadlines
- Recognized by management for providing exceptional customer service.
- Developed strong customer relationships to encourage repeat business.
- Reviewing a production to find areas of improvement
- Creating long-term and short-term production schedules
- Maintained accurate records of all interactions between customers and representatives including complaints, resolutions, escalations.
- Assist customer service team in determining priorities for production
- Assist with on-time shipment to customer by utilizing the production schedule
- Communicate with supervisor when there are significant variations in product demand
- Coordinate activities with warehouse and production
- Follow up and respond to changing requirement in a timely manner, to satisfy service needs
- Check email and print the orders from the customers
- Calculate the measurements and load the orders in the system.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Assisted with customer requests and answered questions to improve satisfaction.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored new employees on procedures and policies to maximize team performance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Supported sales team members to drive growth and development.
CAFE MANAGER
illy cafe
Christchurch
09.2021 - 11.2022
- Trained new employees in operational procedures and modeled duties for front and back house positions
- Help with sales, customer service and merchandising
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales
- Reconciled daily cash transactions, balanced cash registers and deposited cafe earnings at bank
- Took inventory of supplies and equipment and placed new orders to maintain stock levels
- Collaborated with Owner to discuss future adjustments to increase sales and operational efficiency
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Trained front-of-house staff on Cafe policies and procedures, guest service techniques and communication skills to promote positive experiences.
2IC MANAGER
Z Energy
Christchurch
10.2018 - 09.2021
- Assigned tasks to associates to fit skill levels and maximize team performance
- Trained employees on additional job positions to maintain coverage of roles
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Enforced customer service standards and resolved customer problems to uphold quality service
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
ASSISTANT MANAGER
VDHTST Pvt. Limited
New Delhi
03.2015 - 08.2017
- Booking helicopter tickets for passengers for various destinations
- Organized and made customized package for passengers according to their needs
- Making reservation using a variety of online booking systems
- Deal directly with the customers either through phone or in person (Walk-in)
- Handling the International or domestic ticketing of corporate clients
- Handling reconciliation of accounts and timely submission of invoices to accounts department
- Developing new marketing strategies and tourism business plans
- Build cordial relationship with all airline and staff vendors like make my trip
- Prepared detailed itinerary including nearby sightseeing tours
- Booking of flights on travel portal like Spicejet, Indigo and Get my trip
- Make invoices on CAT (accounts software)
- Investigating customer complaints with transportation, accommodation and various travel related providers
- Negotiate, bargain and close deals for the employees with Airlines and vendors
- Maintaining the data of clients
- Handling complaints and refunds.
Education
Certificate in Retail -
NZQA- New Zealand
Bachelor of Tourism Studies -
IGNOU - New Delhi
Skills
- Problem-Solving
- Relationship Building
- Service Delivery Management
- Inbound and Outbound Calling
- Product Knowledge
- Team Leadership
- Sales Expertise
- Computer Proficiency/Microsoft Office
- Reliable and Responsible
- Administrative Support
- Recruitment and Hiring
- Customer Relations
References
Deepti Deepti
Claims Consultant
NZ Direct and Banks Claims
Email-Deepti.deepti@iag.co.nz
P-0800 100 200 ext-74041
P-0064 223827084
Timeline
Customer Service/Production Scheduler
Weco Manufacturing
12.2022 - 06.2023
CAFE MANAGER
illy cafe
09.2021 - 11.2022
2IC MANAGER
Z Energy
10.2018 - 09.2021
ASSISTANT MANAGER
VDHTST Pvt. Limited
03.2015 - 08.2017
Certificate in Retail -
NZQA- New Zealand
Bachelor of Tourism Studies -
IGNOU - New Delhi
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