Maninder Singh

• To work and excel shape my skills with an aspiration of developing my competencies continuously in order to get to the pinnacle of job responsibility.
• KDID has been established to support our Business Channel Partners in one of the fastest-growing markets in the world.
• Kyocera is a world leader in managed document solutions based in Japan operating around the world direct.
• It manufactures Printers, copiers, MFDs, Plotters and higher-end printing solutions.

JOB PROFILE

• Handling Technical Support calls for customers and service engineers through telephonically and system remote support (Any desk, TeamViewer and MS teams) for all over India.
• Repairing of Kyocera Digital B\W and color photocopiers, Plotters.
• Achieving certain Targets and goals within the Assigned KRA.
• Demo of new office automation products in various departments and providing them operational as well as handling the product information and safety precautions etc.
• Provided solution for customers with various additional software for secured printing like Kyocera Cloud Print and Scan, Kyocera Net Manager and ID Printing Kit.
• Led a team of 50 support representatives in a large customer contact centre.
• Provided clear and concise step-by-step technical support to guide clients.
• Created and deployed new hire training initiatives.
• Managed troubleshooting and problem-solving of disaster recovery solutions under extremely tight deadlines.
• Followed up on resolved tickets, conducting surveys to gather feedback and uncover service desk inefficiencies.
• Supported diagnosis and repair needs for software, hardware and network issues, working remotely and with end-users to establish resolutions.
• Improved customer support by proactively responding immediately to virtual platform queries.
• Helped customers set up new systems, applications and software.
• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
• Maintained system documentation and tracked hardware and software inventory.
• Demonstration of software products before sales and after sales like, Kyocera Capture Manager, Kyocera Smart Information Manager, Kyocera Cloud Information Manager, Kyocera Enterprise Information Manager, Kyocera Cloud Print and Scan and Kyocera Net Manager to recommend solutions for customers.
• Planning of software's trainings for service staff members (Kyocera Capture Manager, Kyocera Smart Information Manager, Kyocera Cloud Information Manager and Kyocera Enterprise Information Manager).
• Worked closely with other departments such as sales, marketing, engineering, finance, IT., to improve customer experience.
• Created reports on performance metrics and presented them to senior management.
• Create the plan for future inventory and indent the required parts for future purpose.
• Reviewed current processes and successfully identified improvement opportunities.
• Designed and perfected data recovery strategies to manage unexpected data loss or theft.
• Created in-depth reports, detailing help desk objectives, customer wait time and ticket resolutions.
• Kept up-to-date on the latest product, company, software and system changes to stay knowledgeable for end-users.
• Kept accurate records of correspondence, complaints and computer malfunctions, contributing to future training and product developments.
• Evaluated team performance by monitoring customer reviews and observing operations, providing extra training when required.
• Used remote desktop software, such as Microsoft Team, TeamViewer and AnyDesk to remotely access customers computers without difficulty.

• About the present company: BG Systems is a service Provider (Product and Services).
• The Company pioneered the concept of Channel marketing of office automation products i.e. Toshiba MFDs and Konica Minolta MFDs.

JOB PROFILE

• Repairing of Digital MFDs in the entire Delhi/NCR.
• Handling Various Spare Parts and Consumables Targets.
• Repairing of various models of Digital Photocopiers Machines.
• Installation & Demo of new office automation products in various departments and providing them operational as well as handling the product information's and safety precautions etc.
• Provide technical Support to Engineers for Software/Hardware installation of Desktop.
• Coordinated tooling changeovers, setups and repairs, minimizing downtime and improving productivity.
• Satisfied client needs by minimizing costs and limiting potential operational problems.
• Oversaw quality control, maintenance and repairs throughout projects.
• Wrote protocols, qualification documents and test plans to in support of quality engineering analyses and development.

• HCL is a Service Provider for Office Automation products.
• The Company pioneered the concept of Channel marketing of various products i.e. TOSHIBA Copier, Konica Minolta MFD, Lexmark Printer and Duplo Digital Duplicators.

JOB PROFILE

• Maintaining 200+ MIFs in a defined territory.
• Repairing of Toshiba Digital B\W and Color Photocopiers.
• Repairing of various models of Konica Minolta/Lexmark Fax machine, Laser Printers, MFD's.
• Installation & Demo of new office automation products in various departments and providing them operational as well as handling the product information's and safety precautions etc.
• Commercials contracts renewal-AMC/CSMC follow up with Customers in assigned territory.
• Provide technical support and assist in managing the service engineers.
• Coordinated customer appointments, maintaining customer visitation schedules to maintain satisfaction.
• Constant interaction with customers for sales and payments issues.
• Modified services to meet customers' technical needs and close sales deals.
• Tracked orders from supply chain to delivery, updated customers on current process and sought after-service feedback to improve customer experience.
• Negotiated contract and tender terms and conditions with clients, verifying agreements satisfied customer and company needs.
• Closed customer orders using technical presentations to explain products and services to potential clients.
• Recommended new and improved products to customers and explained benefits, outlining applicable promotional offers to drive purchases.
• Helped clients resolve issues with installed products, recommending repair, service or upgrades to remove identified problems.
• Supported marketing teams by demonstrating products or services to prospects during trade shows, conferences or meetings.