Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Languages
Timeline
Generic

Maninder Jeet Chouhan

Otahuhu,AUK

Summary

Dynamic Duty Manager with extensive experience at Orere Point General Store, excelling in customer service and staff training. Proven ability to resolve complaints swiftly and implement safety protocols, enhancing customer satisfaction. Skilled in cash handling and time management, consistently delivering efficient operations and fostering a positive work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Duty Manager Alcohol premises

Orere Point General Store
Orere Point
03.2025 - Current
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Implemented safety protocols to ensure a secure environment for staff and customers.
  • Handled cash transactions accurately and reconciled daily sales reports.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • For ensuring that all staff are trained in the responsible service of alcohol, and that they are monitoring patrons to ensure that they are not being served alcohol to the point of intoxication.
  • Completed day-to-day cleaning duties accurately and efficiently.

Duty Manager

Vape Mode/ Vape Wings
, Auckland
09.2023 - 03.2024
  • Customer service
  • Cashier
  • Managed staff schedules and delegated tasks efficiently.
  • Trained and mentored new employees on company policies.
  • Supervised daily operations to ensure smooth service delivery.

Class 5 Heavy driver

Mainfreight
Auckland
02.2023 - 09.2023
  • Truck and trailer Line Haul run (Direct) Auckland to Napier
  • Loading and Unloading on Docks
  • Performed pre-trip inspections of the vehicle's engine, transmission, brakes, steering, lights, horns, reflectors, windshield wipers, mirrors.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
  • Collaborated with dispatchers to coordinate timely pickups and deliveries.
  • Maintained accurate logs of driving hours and delivery schedules for reporting purposes.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Operated heavy trucks to transport goods efficiently across various routes.

Class 5 jobs

Aramex (Fastway couriers)
Auckland
10.2022 - 02.2023
  • Truck and trailer and B train Auckland to Taupo
  • Auckland to Wellington
  • Part time

Class 4 – Rubbish, front loader driver

EnviroWaste
09.2021 - 10.2022
  • Started in doing city rubbish collection
  • East, South rubbish collection and from residential and business addresses
  • Unload the rubbish to Onehunga dump site

Class 2 Driver

Vector On Gas
10.2020 - 09.2021
  • Delivering gas bottles
  • Customer service
  • Handling DG
  • Heavy loading, unloading
  • Residential, business deliveries
  • Part time

Cleaning Assistant

Crest clean
East tamaki , Auckland
07.2019 - 10.2020
  • Maintained cleanliness in commercial spaces using effective cleaning techniques.
  • Followed safety protocols to ensure a safe working environment for all staff.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Organized cleaning supplies and equipment to streamline access and usage.
  • Assisted in training new staff on proper cleaning procedures and equipment use.
  • Conducted regular inspections to identify areas needing additional attention or care.
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Cleaned bathrooms, including toilets, sinks and mirrors.
  • Operated cleaning machines such as vacuums and floor scrubbers for efficient service.

Education

High School Diploma -

NZMA
11-2017

Skills

  • Customer service
  • Staff training
  • Cash handling
  • Time management
  • Problem solving
  • Payroll processing
  • Service management
  • Customer communication

Accomplishments

  • Diploma in Hospitality level 5 & 6., 2017 - 2021
  • Full Class 1, 2, 3, 4, 5 License
  • DG endorsement and Forklift licence

References

  • Mainfreight (HLR TRANSPORT)
  • Aramex, Fastway couriers (BASRA TRANSPORT)

Certification

  • Duty Manager on License Premises
  • LCQ
  • Heavy Duty license Class 1,2,3,4,5 DG Dangerous goods Service

Languages

English
Professional

Timeline

Duty Manager Alcohol premises

Orere Point General Store
03.2025 - Current

Duty Manager

Vape Mode/ Vape Wings
09.2023 - 03.2024

Class 5 Heavy driver

Mainfreight
02.2023 - 09.2023

Class 5 jobs

Aramex (Fastway couriers)
10.2022 - 02.2023

Class 4 – Rubbish, front loader driver

EnviroWaste
09.2021 - 10.2022

Class 2 Driver

Vector On Gas
10.2020 - 09.2021

Cleaning Assistant

Crest clean
07.2019 - 10.2020

High School Diploma -

NZMA

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Maninder Jeet Chouhan