Manish Kumar
Service Desk Analyst
Avalon,WGN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Service Desk Analyst position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Commercial Truck Driver
Midas Logistics
12.2019 - 05.2022
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Conducted efficient cargo transfers to maintain route schedules.
- Contacted customers to report delayed delivery times.
- Communicated with other truck drivers and operators to coordinate materials handling and deliveries.
Security Officer
Matrix Security
05.2016 - 10.2019
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to 10-15 emergencies weekly.
Education
Diploma in Business Administration Level-5 & 6
NZITT07.2016
Diploma in Electronics & Communication Engineering
PDM Institute Of Engineering & Technology05.2012
Skills
- Adaptability and Flexibility
- Customer Satisfaction
- Customer Needs Assessments
- Process Monitoring
- Accurate Records and Reports
- Effective Planning
- Customer Inquiries
Learning New Skills
I am currently doing the following courses online:
Google Ads
Google Analytics
Google My Business
Next Courses
Microsoft Azure
References
Available Upon Request
Timeline
Commercial Truck Driver
Midas Logistics
12.2019 - 05.2022
Security Officer
Matrix Security
05.2016 - 10.2019
Diploma in Business Administration Level-5 & 6
Diploma in Electronics & Communication Engineering
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