Summary
Overview
Work History
Education
Skills
Additionalinformation
Keyskillsandattributes
References
Timeline
Generic

Manish Rao

Auckland,NZ

Summary

I am a motivated Service Delivery Supervisor and a professional who enjoys a challenge and the opportunity to maximize the use of my skills and experience to enhance a business. I am an honest, dedicated, and reliable person who is always open to ideas and eager to learn to be able to fulfill the organizations objectives. I have the ability to apply my enthusiasm, application and commitment to hard work in a focused and dynamic team environment. Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Acting Service Delivery Trainer

Nz Bus
  • Responsible for training and providing support for new drivers.

Crew Planner

Nz Bus
01.2023 - Current
  • Develop and implement rosters in accordance with organizational policies and procedures.
  • Collaborated with cross-functional teams to align goals and ensure project success.
  • Optimized inventory control, reducing waste and improving cost efficiency.
  • Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.

Service Delivery Supervisor

NZ Bus
04.2020 - Current
  • Responsible for time and attendance (sign on) and coverage of vacant duties as well as driver performance, serving our operations counter and managing leading operators/ dispatchers.

Leading Operator

NZ Bus
05.2018 - 04.2020
  • Running the front counter and controlling room functions to the required standard.

Bus Operator

NZ Bus
01.2014 - 01.2018
  • Performed basic maintenance.

Education

Diploma in Electrical Engineering -

FIJI NATIONAL UNIVERSITY

FIJI SCHOOL LEAVING CERTIFICATE

Skills

  • New Hire Training
  • Planning and coordination
  • Creative Problem-Solving
  • Course Planning
  • Interpersonal Communication
  • Curriculum Planning
  • Feedback Delivery
  • Data Entry
  • Data Management
  • Cost Control
  • Compliance Monitoring
  • Communications management

Additionalinformation

Soccer, Swimming, Dancing, spending time with my family., Full Clean Drivers' Licence - Class 1, 2,4 & P Endorsement, Excellent

Keyskillsandattributes

  • Strong interpersonal and great Customer Service skills
  • Excellent Time Management - very good at prioritizing effectively to meet deadlines
  • Ability to work under pressure in a team and individually.
  • Excellent communication skills - written and verbal.
  • Ethical and a dedicated individual
  • Team player
  • Excellent managerial skills
  • Experience in leadership/supervision and great at building rapport.
  • Highly organized & self-motivated
  • Excellent communication, writing and reporting skills.
  • Confident operating computer systems including MS Word and MS Excel.

References

Available on request

Timeline

Crew Planner

Nz Bus
01.2023 - Current

Service Delivery Supervisor

NZ Bus
04.2020 - Current

Leading Operator

NZ Bus
05.2018 - 04.2020

Bus Operator

NZ Bus
01.2014 - 01.2018

Acting Service Delivery Trainer

Nz Bus

Diploma in Electrical Engineering -

FIJI NATIONAL UNIVERSITY

FIJI SCHOOL LEAVING CERTIFICATE
Manish Rao