Manisha
Auckland,AUK
Summary
Customer Service Representative bringing skills in communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Receptionist
Bright Future Academy
05.2019 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Master of Arts - 2014-2016
Maharaja Ganga Singh University
Bikaner, RajasthanBachelor of Education - 2012-2014
Maharaja Ganga Singh University
Bikaner, RajasthanBachelor of Arts - 2009-2012
Maharaja Ganga Singh University
Bikaner, RajasthanSkills
- Organization skills
- Time management
- Telephone skills
- Customer service
- Team collaboration
- Attention to detail
- Positive and professional
- Problem-solving
- Front desk operations
- Punctual and reliable
- Verbal and written communication
- Customer/Client relations
Languages
English
Hindi
References
References available on request
Timeline
Receptionist
Bright Future Academy
05.2019 - 06.2022
Master of Arts - 2014-2016
Maharaja Ganga Singh University
Bachelor of Education - 2012-2014
Maharaja Ganga Singh University
Bachelor of Arts - 2009-2012
Maharaja Ganga Singh University
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