Manisha
Customer Service Assistant
Hamilton,WKO
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills, coupled with the ability to manage multiple tasks effectively. Demonstrated success in enhancing operational processes to improve overall customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Assistant/Step up Manager
Kmart
Hamilton, Hamilton
11.2020 - Current
- Handled customer complaints effectively, ensuring swift resolutions and satisfaction.
- Trained and mentored new employees on customer service best practices for optimal performance.
- Oversaw closing shifts for three years, maintaining operational integrity and team collaboration.
- Achieved consistent deadline adherence while managing multiple tasks with precision.
- Exhibited high reliability in fulfilling diverse responsibilities within the role.
- Upheld store standards to ensure a welcoming environment for customers.
- Designed engaging merchandise presentations to capture customer interest.
Checkout Supervisor
PAK'nSAVE
Hamilton, Hamilton
05.2019 - 11.2019
- Addressed customer inquiries and complaints professionally and efficiently.
- Escalated price-scanning errors as necessary to ensure accuracy.
- Monitored checkout area security to maintain a safe environment.
- Collaborated with supervisors and managers to enhance store performance.
- Assisted in managing customer service desk operations.
- Trained new employees on checkout procedures and customer engagement techniques.
- Managed cash handling processes, ensuring balanced registers at shift end.
- Provided management with feedback on employee performance issues.
ICT Support Technician/ Hardware Technician
IT Fox Solutions
Cambridge, Hamilton
10.2018 - 03.2019
- Diagnosed and resolved technical problems for users efficiently.
- Provided technical support for computer users across various platforms.
- Set up hardware and installed software, including drivers, for optimal performance.
- Maintained computer networks to ensure seamless connectivity.
- Troubleshot laptop issues to reduce downtime for users.
- Repaired mobile phones, laptops, tablets, and computers received at the counter.
- Addressed complaints and implemented solutions to prevent recurrence.
- Responded to user inquiries regarding repairs via in-person, email, and telephone.
Checkout Supervisor/Self-Scan Assistant
PAK'nSAVE
Christchurch, Canterbury
07.2014 - 09.2018
- In depth knowledge on operating a cash register.
- Train new cashiers and oversee them providing guidance and support as needed.
- Handle customer’s issues in a gracious manner and in accordance with company policy.
- Answer customers telephone calls promptly and in appropriate manner.
- Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
Full Time National Diploma in Business Level-6 - Business Management
Royal Business College
Christchurch, Canterbury, New Zealand01.2016
National Diploma in Computing Level-5 - Information Technology
Royal Business College
44701.2015
Skills
- Retail sales and management
- Customer service excellence
- Leadership and motivation
- Adaptability and reliability
- Time management
- Effective communication
- Cash handling
- Relationship management
- Store operations oversight
- Attention to detail
- Decision-making
- Merchandising
- High-energy attitude
Timeline
Customer Service Assistant/Step up Manager
Kmart
11.2020 - Current
Checkout Supervisor
PAK'nSAVE
05.2019 - 11.2019
ICT Support Technician/ Hardware Technician
IT Fox Solutions
10.2018 - 03.2019
Checkout Supervisor/Self-Scan Assistant
PAK'nSAVE
07.2014 - 09.2018
Full Time National Diploma in Business Level-6 - Business Management
Royal Business College
National Diploma in Computing Level-5 - Information Technology
Royal Business College
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