MANISHA NAIDU
Mangere,AUK
Summary
An experienced and passionate individual with a strong dedication to helping customers and peers to resolve issues and cultivating a positive image of the company and the environment where I excel in both team environments and alone. I am a reliable individual with extensive experience in customer service providing assistance in a busy setting. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers and fellow peers. I am fully committed to following company procedures and rules. I am seeking a full time a position within a Customer Service and team environment, to help my personal and professional development. A Customer Service and Team based environment will further develop my confidence which is a great skill to have towards building any career. The mentoring and continual support from my family, tutors, past and current work positions have given me the ability and strength to deal with people from different cultures and ethnicity as well as life experiences. I am confident in myself and understand the need for personal growth, development and working as a team. I am adaptable to change and thrive on new ideas and concepts. As well as a reliable and dependable work ethic in a team-oriented environment. My goal in life is to succeed to the highest level in the job industry I possibly can. Given the chance, I feel I have a lot to offer through the experiences I have gained from family, friends and studying at Aorere College, The University of Auckland, Unitec, and job experiences.
Overview
5
5
years of professional experience
Work History
Partnership Customer Support
Tower Insurance
01.2020 - Current
- Exhibiting patience in order to appease the most difficult customers while following through on inquiries to ensure 100% completion
- Staying up to date on new insurance products and services to be able to provide accurate, thorough information to my customers on a daily basis
- Remain focused and calm to offer quick yet effective assistance during times of high volume of inbound, outbound calls and emails by asking questions, listening carefully, and showing empathy
- Offer friendly and efficient service to customers, handled challenging situations with ease.
- Making sure I successfully identify customer needs, clarifying information and researching issues to provide solutions or alternatives to suit while also complying with company policy and procedures
- Furthermore, I have experience in the training side where I have supported new customer care agents in delivering beautifully simple and rewarding experiences to our customers
- Within Tower I have developed into many areas of the business as I do enjoy in exploring new ideas and seeking new development opportunities to further showcase my capabilities and strengths.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Rental service officer
Europcar Auckland Airport
01.2019 - 01.2020
- Build rapport with customers, helping identify their needs and providing great solutions to enhance their experience throughout every stage of their rental journey
- Being the face at Europcar at every interaction, whether it be greeting the customer, selling, providing guidance and advice, or showing your customers the features of a great vehicle, they are renting
- Also performed other duties assigned to me to support the running of the station and assist other team members
- Enjoyed learning and seeked feedback to continually grow and develop to be the best of my abilities, while supporting others to learn too.
Customer Service Representative
Sky Television NZ
07.2017 - 04.2018
- Inbound and outbound calls to customers to address their needs, complaints, or other issues with products or services in relation to technical, general and billing enquiries
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued
- To show the service I portrayed to my daily customers I was given four awards for providing an effortless customer service experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Packaging Assistant
System Control Engineering
07.2016 - 09.2016
- Assisted in packaging products and ensure all orders are packaged correctly
Retail Assistant
Kmart
10.2013 - 01.2014
- Invaluable first-hand experience in the role dealing directly with customers, managing their queries and complaints whilst preparing the store for trading and keeping on top of inventory and other administrative issues
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Certificate II in Information Technology -
Unitec
Auckland 2018
Tertiary Foundation Certificate -
The University of Auckland
Auckland 2016
Certificate in NCEA Level 1 Certificate in NCEA Level 2 Certificate in NCEA Level 3 -
Aorere College
Auckland 2015
Skills
- Capable of managing variety of disputes and facilitating quick and efficient resolutions over phone, email, and chat
- Proven ability to multitask while providing exceptional customer service
- Proficient understanding of Microsoft Word, Excel, Access, Outlook, Project, PowerPoint,
- Access and basic knowledge of common office electronics
- Upselling products
- Strong verbal communication skills allow for fostering strong bonds with customers during all interactions
- Maintain customer satisfaction with forward thinking strategies focused on addressing customer needs and solving problems
- Able to thrive and meet company standards in a busy environment both alone and in a team setting
- Positive and energetic attitude
- Committed and dedicated
- Community Minded and Confident
- Collaborative
- Excellent communication skills
- Self-motivated
- Active Listening
- Responsible
Reference
Jasmine Rapata
Current Senior
Phone number: 022 680 5271
Susan Eaton
Former Team Leader
Company: Tower Insurance
Mobile number: 021 190 4699
Jaynald Anand
Former Station manager
Company: Europcar Auckland Airport
Mobile: +64 426085655
Timeline
Partnership Customer Support
Tower Insurance
01.2020 - Current
Rental service officer
Europcar Auckland Airport
01.2019 - 01.2020
Customer Service Representative
Sky Television NZ
07.2017 - 04.2018
Packaging Assistant
System Control Engineering
07.2016 - 09.2016
Retail Assistant
Kmart
10.2013 - 01.2014
Certificate II in Information Technology -
Unitec
Tertiary Foundation Certificate -
The University of Auckland
Certificate in NCEA Level 1 Certificate in NCEA Level 2 Certificate in NCEA Level 3 -
Aorere College
Similar Profiles
Sahil SinghSahil Singh
Partnerships Sales Consultant at Tower InsurancePartnerships Sales Consultant at Tower Insurance
David MaloDavid Malo
Customer Service Officer – Claims at Tower InsuranceCustomer Service Officer – Claims at Tower Insurance
Onchuma Pumsuk-EldbyOnchuma Pumsuk-Eldby
ERT Team Secondment at Tower InsuranceERT Team Secondment at Tower Insurance