Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Manisha Rana

Auckland,New Zealand

Summary

Results-driven Sales Operations Analyst at Pacific Steel NZ Ltd, adept at enhancing reporting efficiency through automation and data cleaning. Skilled in Power BI and stakeholder management, I improved sales tracking processes and supported cross-functional teams, demonstrating a keen attention to detail and a commitment to operational excellence.

Overview

8
8
years of professional experience

Work History

Sales Operations Analyst

Pacific Steel NZ Ltd
03.2022 - 07.2025
  • Provided admin and analytical support to sales leaders and key account managers
  • Created and maintained Power BI dashboards, simplifying weekly sales tracking
  • Coordinated pricing and rebate reports and supported monthly forecast submissions
  • Assisted with internal reporting packs used by executive leadership
  • Delivered ad-hoc support to Marketing and Category teams for product and sales campaigns
  • Improved reporting speed by 30% through automation and data cleaning
  • Managed cross-functional communication and supported internal process improvements.

Scheduling Coordinator

Testntel
03.2019 - 03.2022
  • Managed daily scheduling for 15+ technicians and coordinated with clients
  • Maintained service databases and generated weekly reports on performance
  • Provided customer service support and resolved scheduling conflicts efficiently
  • Contributed ideas that improved booking and technician allocation processes.

BUSINESS SUPPORT ROLE

Fisher & Paykel Appliances
East Tamaki, Auckland
07.2017 - 10.2017
  • Managed promotional claims processing using JDE, ensuring data accuracy, and fraud prevention.
  • Maintained booking records and assisted customers with service scheduling, improving response efficiency.

Education

Graduate Diploma - Information Technology

Waikato Institute of Technology
Hamilton, NZ
01.2017

Bachelor of Arts - Mathematics, Economics, IT

Dev Samaj College For Women
India
01.2011

Skills

  • Administrative Support & Coordination
  • Microsoft Office Suite (Outlook, Excel, Word, Teams)
  • Power BI & Report Automation
  • Calendar & Meeting Management
  • Data entry, filing, and document control
  • CRM/ERP systems: JDE, Salesforce
  • Excellent Communication & Stakeholder Management
  • Fast learner with high attention to detail

References

References available on request.

Timeline

Sales Operations Analyst

Pacific Steel NZ Ltd
03.2022 - 07.2025

Scheduling Coordinator

Testntel
03.2019 - 03.2022

BUSINESS SUPPORT ROLE

Fisher & Paykel Appliances
07.2017 - 10.2017

Graduate Diploma - Information Technology

Waikato Institute of Technology

Bachelor of Arts - Mathematics, Economics, IT

Dev Samaj College For Women

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Manisha Rana