Manisha Shandil

Auckland,AUK

Summary

Customer Success & Administration professional with 10+ years of experience in account management, customer support, invoicing, and operational coordination. Skilled in JDE and Scantech systems, reporting, and process improvement. Known for delivering excellent service, resolving complex issues, and ensuring operational efficiency.

Overview

years of professional experience

Work History

Customer Success / Administration

Waste Management New Zealand

01.2020 - 12.2025

Managed customer accounts, overseeing monthly invoicing and credit follow-ups nationwide.
Delivered proactive support as senior escalation contact, resolving complex customer queries.
Coordinated logistics with production and Organic Product teams to ensure exceptional service.
Handled bookings and inquiries for medical and hazardous waste requirements efficiently.
Supported operations at NZ’s largest compost facility, managing bulk, bag, and organics processing.
Maintained accurate reporting in JDE and Scantech, facilitating invoicing and process enhancements.
Processed purchase orders and managed accounts payable to streamline financial operations.

Customer Service Representative

Apex Car Rentals

01.2016 - 12.2019

Provided high-quality service to local and international customers.
Managed vehicle rental transactions, documentation, and cash handling.
Promoted additional services to enhance customer satisfaction.

Crew Member / Shift Support

McDonald’s Airport Drive-Thru

01.2008 - 01.2016

Delivered fast, friendly service in a high-volume environment.
Assisted with shift operations, training, and cash handling.

Education

National Core Certificate - Tourism

Manukau Institute of Technology (MIT)

Auckland, NZ

01.2011

Completed Year 13 -

Papatoetoe High School