RAMIT VYAS

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• Monitoring Alarm systems, incident report writing
• Surveillance equipment knowledge.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
• Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.

• Assisting manager in all routine works
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.

• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Conducted research on network products, services, protocols and standards for network procurement and development efforts.
• Contributed to project cost estimates and budgets based on assessment of client needs.
• Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.