Manishkumar Murugaraj

• Mentored, coached, and led team members to consistently meet and exceed Key Performance Indicators (KPIs).
• Assisted the Head of Customer Experience Operations in project management, change initiatives, team training, implementing process improvements, and conducting post-implementation analysis.
• Proactively led and influenced teams, optimizing their structure and performance to drive success.
• Demonstrated expertise in various customer service areas, including call center operations, complaint resolution, technical support, and credit/reporting.
• Collaborated with the wider Customer Experience Team to coordinate and resolve cases efficiently.
• Exhibited strong written and verbal communication skills, effectively engaging with colleagues at all organizational levels and reconciling differences in understanding and vision.
• Maintained accurate and thorough documentation, including checklists and timesheets, to ensure compliance and accountability.
• Proactively engaged with stakeholders to understand their needs and expectations, aligning team efforts to deliver results that consistently met or exceeded stakeholder requirements.
• Provided valuable recommendations for queue optimization and automation, contributing to increased operational efficiencies.

• Managed sales calls and emails, effectively communicating product information and explaining electricity charges to potential customers.

• Demonstrated a deep understanding of the products and services offered, providing comprehensive explanations regarding their features, benefits, and pricing.

• Utilized persuasive communication skills to highlight the value proposition of the products and address customer concerns.

• Assisted customers in understanding the intricacies of electricity charges, including tariffs, usage patterns, and billing structures.

• Collaborated with the sales team to identify customer needs and tailor product offerings to meet their specific requirements.

• Maintained a professional and engaging demeanor during sales interactions, building rapport and trust with customers.

• Followed up on sales leads and inquiries, ensuring timely and accurate responses to customer queries via calls and emails.

• Leveraged effective sales techniques to generate interest, close sales, and achieve revenue targets.

• Maintained a comprehensive knowledge of the competitive landscape and industry trends to provide informed recommendations to customers.

• Provided excellent customer service and welcomed patrons using cordial greetings and professional support.

• Collaborated with teammates to provide top-notch customer service, increasing profits and customer loyalty.

• Processed various forms, verified clients' credentials, and collected deposits via cash or credit card.

• Accepted rental payments via cash, credit card, and direct billing.

• Provided customers with excellent service while meeting and exceeding sales goals generated by customer calls.

• Analyzed budgets and various financial statements to ensure the achievement of office sales goals and overall profitability.