Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Manishkumar Murugaraj

Auckland,AUK

Summary

Business Administration professional with a keen interest in Business Management and Sustainability. Eager to apply my analytical skills, communication abilities, and business knowledge to contribute to effective and sustainable organizational management.

Overview

5
5
years of professional experience

Work History

ICT Energy Specialist

Solar Zero - Auckland
, Auckland
04.2022 - Current
  • Provided excellent customer service, call center support, and efficient complaint resolution.
  • Offered live troubleshooting support for hardware, software, and internet connectivity issues.
  • Proficient in resolving issues associated with complex products or technologies.
  • Monitored the customer experience post-field service appointment, ensuring systems remain online.
  • Utilized Salesforce Sales and Service Cloud for data management, customization, account management, invoicing, and expense tracking.
  • Immediately escalated any customer issues where potential health, safety, or significant reputation or liability issues may arise.
  • Demonstrated initiative in problem-solving to enhance business efficiency

Customer Service Representative

RaD Car Hire
, Christchurch
07.2021 - 04.2022
  • Provided excellent customer service and professional support to patrons.
  • Collaborated with teammates to deliver top-notch customer service, increasing profits and loyalty.
  • Processed various forms, verified credentials, and collected deposits via cash or credit card.
  • Accepted rental payments via cash, credit card, and direct billing.
  • Analyzed budgets and financial statements to ensure achievement of sales goals and profitability.

Energy Consultant

Focus Marketing
, Christchurch
07.2019 - 01.2021
  • Conducted billing comparison analysis of electricity market prices in New Zealand.
  • Gathered and analyzed data on electricity prices from various providers.
  • Utilized Excel and other tools to compare prices and identify cost-saving opportunities.
  • Negotiated better pricing and incentives with partner providers.
  • Presented findings and recommendations to customers, optimizing savings.

Education

Graduate Diploma - Business & Sustainability

Lincoln University
Christchurch
11-2020

BBA - Bachelor of Business Administration

GRD College of Arts & Sciences
Coimbatore, India
08-2017

Skills

Customer Service and Call Center Operations:
Proficient in resolving issues associated with complex products or technologies
Technical Support and Monitoring:

Ensure systems remain online, and promptly resolve any issues to enhance customer satisfaction
Salesforce Proficiency:

Proficient in Salesforce Sales and Service Cloud with a focus on data management and customization
Problem Solving and Initiative:

Ability to think outside the box and use initiative in problem-solving
Communication and Escalation:

Immediately escalate any customer issues where potential health, safety, or significant reputation or liability issues may arise

Reference

Matt (Manager) - RAD Car Hire Christchurch

  • Phone: +64 27 4990770

Jennifer (Manager) - SolarZero LTD

  • Phone: +64 21 1955733

Timeline

ICT Energy Specialist

Solar Zero - Auckland
04.2022 - Current

Customer Service Representative

RaD Car Hire
07.2021 - 04.2022

Energy Consultant

Focus Marketing
07.2019 - 01.2021

Graduate Diploma - Business & Sustainability

Lincoln University

BBA - Bachelor of Business Administration

GRD College of Arts & Sciences

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Manishkumar Murugaraj