Manishkumar Murugaraj
Auckland,AUK
Summary
Business Administration professional with a keen interest in Business Management and Sustainability. Eager to apply my analytical skills, communication abilities, and business knowledge to contribute to effective and sustainable organizational management.
Overview
5
5
years of professional experience
Work History
ICT Energy Specialist
Solar Zero - Auckland
, Auckland
04.2022 - Current
- Provided excellent customer service, call center support, and efficient complaint resolution.
- Offered live troubleshooting support for hardware, software, and internet connectivity issues.
- Proficient in resolving issues associated with complex products or technologies.
- Monitored the customer experience post-field service appointment, ensuring systems remain online.
- Utilized Salesforce Sales and Service Cloud for data management, customization, account management, invoicing, and expense tracking.
- Immediately escalated any customer issues where potential health, safety, or significant reputation or liability issues may arise.
- Demonstrated initiative in problem-solving to enhance business efficiency
Customer Service Representative
RaD Car Hire
, Christchurch
07.2021 - 04.2022
- Provided excellent customer service and professional support to patrons.
- Collaborated with teammates to deliver top-notch customer service, increasing profits and loyalty.
- Processed various forms, verified credentials, and collected deposits via cash or credit card.
- Accepted rental payments via cash, credit card, and direct billing.
- Analyzed budgets and financial statements to ensure achievement of sales goals and profitability.
Energy Consultant
Focus Marketing
, Christchurch
07.2019 - 01.2021
- Conducted billing comparison analysis of electricity market prices in New Zealand.
- Gathered and analyzed data on electricity prices from various providers.
- Utilized Excel and other tools to compare prices and identify cost-saving opportunities.
- Negotiated better pricing and incentives with partner providers.
- Presented findings and recommendations to customers, optimizing savings.
Education
Graduate Diploma - Business & Sustainability
Lincoln University
Christchurch11-2020
BBA - Bachelor of Business Administration
GRD College of Arts & Sciences
Coimbatore, India08-2017
Skills
Customer Service and Call Center Operations:
Proficient in resolving issues associated with complex products or technologies
Technical Support and Monitoring:
Ensure systems remain online, and promptly resolve any issues to enhance customer satisfaction
Salesforce Proficiency:
Proficient in Salesforce Sales and Service Cloud with a focus on data management and customization
Problem Solving and Initiative:
Ability to think outside the box and use initiative in problem-solving
Communication and Escalation:
Immediately escalate any customer issues where potential health, safety, or significant reputation or liability issues may arise
Reference
Matt (Manager) - RAD Car Hire Christchurch
- Phone: +64 27 4990770
Jennifer (Manager) - SolarZero LTD
- Phone: +64 21 1955733
Timeline
ICT Energy Specialist
Solar Zero - Auckland
04.2022 - Current
Customer Service Representative
RaD Car Hire
07.2021 - 04.2022
Energy Consultant
Focus Marketing
07.2019 - 01.2021
Graduate Diploma - Business & Sustainability
Lincoln University
BBA - Bachelor of Business Administration
GRD College of Arts & Sciences
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