Manjeet Singh
Wellington,Porirua
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized Accounts Assistant knowledgeable in various accounting programs and possessing solid computer skills. Experienced in handling bookkeeping activities and correcting account errors. Adept at analyzing complex situations and finding creative solutions to challenging problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Custom Support Officer
New Zealand Police
09.2022 - 05.2024
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Created, prepared, and delivered reports to various departments.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Identified recurring issues among customers'' concerns, proposing product improvements based on this feedback for better user experience overall.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Conducted regular audits of payroll processes to identify areas for improvement and maintain best practices.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Customer Service
Tandoori Dhaba (Indian Restaurant)
11.2021 - 08.2022
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Met customer service objectives by providing superior customer service to Hindi and Punjabi-speaking customers.
- Provided extraordinary customer service to clients.
Customer Service
New World
02.2019 - 06.2019
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Education
Bachelor of Commerce - Management Information Systems
Victoria University of Wellington
Wellington, NZ05.2020
Skills
- Alliance Building
- Business Processes
- Data Entry
- Team Player
- Teamwork and Collaboration
- Support Services
- Communications support
- Customer Service/Office Administration
Accomplishments
Currently Playing and Training with the New Zealand Cricket Team - The Black Caps (NDC Contract)
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Persian
Limited Working
Hindi
Native or Bilingual
Additional Information
Nationality: Indian
Date Of Birth: 02.05.1999
Gender: Male
Citizenship: New Zealand
Referees Available On Request
Timeline
Custom Support Officer
New Zealand Police
09.2022 - 05.2024
Customer Service
Tandoori Dhaba (Indian Restaurant)
11.2021 - 08.2022
Customer Service
New World
02.2019 - 06.2019
Bachelor of Commerce - Management Information Systems
Victoria University of Wellington
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