Manjinder Kaur
Green bay ,Auckland
Summary
Practiced food services professional and leader with 5 years of experience overseeing the performance of hosting, waiting, and kitchen teams of up to 10 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices.
Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning.
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in restaurant management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Experienced in restaurant supervision bringing demonstrated success in developing and motivating strong restaurant teams to assist 60 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Enthusiastic restaurant supervisor to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn and grow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Supervisor
Woolworths
12.2022 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Restaurant Supervisor
Stafford Hospitality (Old Bank Cafe Bar )
02.2017 - 03.2021
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised efforts of teams within 100 guest capacity restaurant, ensuring timely and quality servicing of guests.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
- Organized implementation of new banners, displays, and menus.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
Office Manager
Jatt Hospitality
02.2016 - 12.2017
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Compared vendor prices and negotiated for optimal savings.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Developed standard operating procedures for all administrative employees.
- Arranged corporate and office conferences for company employees and guests.
- Evaluated employee records and productivity to complete over 20 employee evaluations per quarter
Education
Diploma In Business Management - Business Administration And Marketing
Linguis International
300 Queen Street , Auckland 03.2014
Bachelor Of Education - Elementary School Teaching
Punjab University Chandigarh
India 03.2013
Bachelor Of Commerce - Accounting And Business Management
Punjab University Chandigarh
India 03.2012
Skills
- Scheduling
- Inventory Control
- Teamwork
- Employee Training
- Cash Handling
- Food Safety
- Restaurant Operations
- Quality Management
- Stock Control
- Customer Complaint Resolution
- Restaurant Policies and Procedures
- Job Assignments
- Efficient Service
- Compliance Requirements
- Interpersonal Communication Skills
- Waste Reduction
- Customer Needs Assessments
- Independent Living
- Staff Discipline
- Safe Work Methods
- Supervising Employees
- Performance Motivation
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
Woolworths, October 2023
Employee of the month
Student of the month - 2015 May
Linguis international collage
Additional Information
Refrences
Kim Limbert
Duty supervisor
Woolworths Hornby
Contact -0223188683
Brett Gee
ACSM
Hornby countdown
Contact -0274747275
Tony - Ex Manager of old bank cafe and bar
Contact -0220337161
Timeline
Duty Supervisor
Woolworths
12.2022 - 04.2023
Restaurant Supervisor
Stafford Hospitality (Old Bank Cafe Bar )
02.2017 - 03.2021
Office Manager
Jatt Hospitality
02.2016 - 12.2017
Diploma In Business Management - Business Administration And Marketing
Linguis International
Bachelor Of Education - Elementary School Teaching
Punjab University Chandigarh
Bachelor Of Commerce - Accounting And Business Management
Punjab University Chandigarh
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