Manjit Rakhra
Papakura
Summary
A results-driven problem-solver with over 25 years of experience in customer service, sales, and operations support. Passionate about delivering exceptional customer experiences, resolving complex issues, and mentoring teams to enhance operational efficiency. Skilled in providing application support, troubleshooting issues effectively, and collaborating with stakeholders to enhance services and customer satisfaction. Possesses strong analytical and problem-solving skills with a focus on optimizing processes and driving meaningful change
Overview
27
27
years of professional experience
Work History
Commercial Customer Success Specialist
Waste Management New Zealand
08.2017 - Current
- Provide support to account managers
- Maintain and update the customer database for accuracy and efficiency
- Prepare monthly reports, Quarterly Business reviews on Excel and Power point
- Manage a high volume of interactions while maintaining top-tier service quality
- Liaise with other teams, including Operations, Pricing and the Call Centre to resolve service or pricing issues
Customer Service Representative
Salmat, New Zealand
09.2016 - 08.2017
- Provided inbound customer support for an insurance campaign, ensuring high customer satisfaction
- Efficiently resolved customer issues while maintaining strong FCR and NPS scores
Operations Analyst
Tech Mahindra Business Services, India
12.2010 - 03.2015
- Managed service levels by optimizing Average Handling Time (AHT) and shift scheduling
- Led meetings for weekly and monthly business reviews, highlighting operational improvements
- Monitored team performance, providing actionable insights to enhance efficiency
- Created and published operational reports to track performance and drive decision-making
Customer Relations Advisor
Tech Mahindra Business Services
04.2006 - 11.2010
- Delivered high-quality customer service and resolved customer concerns effectively
- Developed strong relationships through proactive communication and effective issue resolution
Customer Representative Associate (Collections Department)
Epicenter Tech Pvt Ltd, India
04.2004 - 11.2004
- Contacted customers regarding overdue payments, negotiating resolutions
- Consistently met and exceeded monthly collection targets
Medical Representative
Zydus Alidac, India
04.1998 - 03.2004
- Built relationships with key medical professionals to promote company products
- Ensured product availability by coordinating with pharmacies and retailers
- Conducted training sessions for new representatives and facilitated product launch seminars
Education
Secondary School Certificate (SSC) -
Higher Secondary Certificate (HSC) - Science
Diploma in Pharmacy -
Certificate in Business Intelligence - Handling and Interpreting Data for Decision Making
Skills
- Troubleshooting & Problem-Solving
- Operational Support & Process Optimization
- Customer Relationship Management (CRM)
- Documentation & Training
- Data-Driven Decision making
- Strong Communication & Interpersonal Skills
Education And Certifications
- Secondary School Certificate (SSC) - Maharashtra State Board
- Higher Secondary Certificate (HSC) in Science - Maharashtra State Board
- Diploma in Pharmacy - Punjab Technical Board
- Certificate in Business Intelligence- Handling and Interpreting Data for Decision Making
Attributes
- Passionate about problem-solving and customer success.
- Strong leadership and mentoring skills with a focus on team development.
- Adaptable and results-oriented, thriving in dynamic environments.
Timeline
Commercial Customer Success Specialist
Waste Management New Zealand
08.2017 - Current
Customer Service Representative
Salmat, New Zealand
09.2016 - 08.2017
Operations Analyst
Tech Mahindra Business Services, India
12.2010 - 03.2015
Customer Relations Advisor
Tech Mahindra Business Services
04.2006 - 11.2010
Customer Representative Associate (Collections Department)
Epicenter Tech Pvt Ltd, India
04.2004 - 11.2004
Medical Representative
Zydus Alidac, India
04.1998 - 03.2004
Secondary School Certificate (SSC) -
Higher Secondary Certificate (HSC) - Science
Diploma in Pharmacy -
Certificate in Business Intelligence - Handling and Interpreting Data for Decision Making
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