Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Skills
Personal Qualities
Timeline
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Manjot Kaur

Auckland,AKL

Summary

Dynamic customer service professional with a proven track record at Decjuba, excelling in relationship management and problem-solving. Adept at leveraging social media platforms to enhance brand visibility, I bring strong organizational skills and a commitment to client satisfaction, consistently delivering results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Customer/Sales Representative

Decjuba
08.2023 - 10.2024
  • Company Overview: Fashion Brand
  • Delivered outstanding customer service in a fast-paced retail environment
  • Assisted customers with product inquiries, promotions, and store policies
  • Resolved customer concerns, ensuring satisfaction and positive interactions
  • Collaborated with the team to meet store targets and maintain stock levels
  • Fashion Brand

Customer/Sales Representative & Administrative Support

NOVO
Auckland, NZ
07.2023 - 06.2024
  • Company Overview: Shoes New Zealand
  • Assisted customers in-store and online, managing inquiries, returns, and product recommendations
  • Organized inventory and maintained visually appealing stock displays
  • Updated CRM systems and coordinated supplier orders for timely delivery
  • Shoes New Zealand

Student Success and Employability Team Volunteer

Otago Polytechnic
02.2023 - 06.2024
  • Provided pastoral care and academic support to international and domestic students
  • Organized graduation ceremonies, orientation days, and cultural events
  • Hosted sustainability-focused seminars and supported the Migrant Women of NZ initiative

Digital Coordinator & Administrative Support

Spoiler NZ
02.2023 - 07.2023
  • Managed customer inquiries across phone, email, Instagram, and TikTok, ensuring prompt and professional responses
  • Created engaging content for Instagram Reels and TikTok to boost brand visibility and customer engagement
  • Collaborated with vendors to optimize product listings and enhance social media presence
  • Monitored social media performance metrics to refine content strategies and improve audience reach
  • Scheduled service technician appointments and maintained accurate customer interaction records

Business Development Manager

Impressive Events Hub
01.2019 - 01.2022
  • Developed tailored digital marketing solutions, optimizing client campaigns
  • Analyzed market trends and customer data to drive revenue growth
  • Managed social media campaigns across Instagram, LinkedIn, and Meta

Sales & Marketing Coordinator

MJ Couture
Jaipur, Rajasthan
01.2015 - 01.2019
  • Company Overview: Jaipur, Rajasthan
  • Led a team of 7, ensuring productivity and smooth operations
  • Developed marketing campaigns and conducted competitor analysis
  • Monitored campaign performance and made data-driven decisions
  • Jaipur, Rajasthan

Backstage Assistant (Volunteer)

New Zealand Fashion Week
01.2023
  • Worked as an official backstage assistant during New Zealand Fashion Week 2023, supporting designers and the Backstage/Wardrobe Manager
  • Managed last-minute fitting adjustments, ensured punctuality, and maintained a smooth backstage process under high-pressure conditions
  • Demonstrated strong problem-solving skills, attention to detail, and the ability to work efficiently to keep shows running on schedule
  • Recognized for professionalism, reliability, and hard work in contributing to the success of the event

Education

Master of Applied Management - Leadership, Organizational Strategy, Digital Marketing, Sustainability

01.2024

Bachelor of Commerce -

01.2015

Diploma in Fashion - Fashion and Fabric Consultation

Radiance Academy of Design
01.2014

Skills

  • Administrative Skills
  • Organizational Skills
  • Time Management
  • Prioritization
  • Client Service
  • Relationship Management
  • Customer Service
  • Problem Solving
  • Critical Thinking
  • Communication
  • Empathy
  • IT Skills
  • Technical Skills
  • Microsoft Office Suite
  • CRM Systems
  • Social Media Platforms
  • Data Entry
  • Document Management
  • Database Systems
  • Te Ao Māori Values
  • Cultural Sensitivity

Hobbies and Interests

  • Music
  • Art & Crafts
  • Traveling
  • Fashion Blogging

Skills

  • Administrative & Organizational Skills: Strong in time management, office coordination, and task prioritization.
  • Client Service & Relationship Management: Skilled in building relationships and ensuring customer satisfaction.
  • IT & Technical Skills: Proficient in Microsoft Office Suite, CRM systems, Adobe Premiere, CapCut, and social media platforms (Instagram, TikTok, Meta).
  • Communication and Empathy: Excellent written and verbal communication, with the ability to engage clients empathetically, and collaborate effectively

Te Ao Māori Values

  • Integrated Māori principles such as whanaungatanga (relationships), manaakitanga (hospitality), and kaitiakitanga (guardianship) into professional practices.
  • Fostered inclusive environments by embracing cultural values.

Personal Qualities

  • Quick learner with strong attention to detail and a positive attitude.
  • Self-motivated, adaptable, and able to work independently or in a team.
  • Excellent communication and interpersonal skills.

Timeline

Customer/Sales Representative

Decjuba
08.2023 - 10.2024

Customer/Sales Representative & Administrative Support

NOVO
07.2023 - 06.2024

Student Success and Employability Team Volunteer

Otago Polytechnic
02.2023 - 06.2024

Digital Coordinator & Administrative Support

Spoiler NZ
02.2023 - 07.2023

Backstage Assistant (Volunteer)

New Zealand Fashion Week
01.2023

Business Development Manager

Impressive Events Hub
01.2019 - 01.2022

Sales & Marketing Coordinator

MJ Couture
01.2015 - 01.2019

Master of Applied Management - Leadership, Organizational Strategy, Digital Marketing, Sustainability

Bachelor of Commerce -

Diploma in Fashion - Fashion and Fabric Consultation

Radiance Academy of Design
Manjot Kaur