Manjyote Singh
Huntington,New Zealand
Summary
An enthusiastic and positive individual recognized for Commitment, reliability and Willingness to go the "extra mile". A bright, talented and ambitious IT support with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Proven skills in building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. College graduate with IT network administration knowledge, applications support. Plus proven three years+ management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Engineer
Kiss IT
, Waikato
11.2023 - Current
- Troubleshooted and resolved hardware, software, network and storage related issues.
- Assisted remote employees and made recommendations on handling system problems at home offices.
- Promoted proactive risk management through security risk assessment and compliance programs.
- Participated in drafting requirement verification documents for proposed systems.
- Maintained strong knowledge of interfaces and regulatory guidelines through continuous training and education.
- Implemented disaster recovery solutions to minimize damage and resume normal business operations.
- Installed and configured operating systems, application software, and system management tools.
- Checked security methods, including firewalls and antivirus software to fully protect networks.
- Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
- Configured networking components such as routers, switches, firewalls according to best practices.
- Verified stability, security and scalability of system architecture.
- Maintained security, backup and redundancy strategies to reduce threat of losing sensitive information permanently.
- Coordinated and enhanced existing databases and established new databases as part of initiative.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Applied system updates to reduce impact to efficiency and equipment.
- Analyzed customer and stakeholder needs, generated requirements, performed functional analyses and implemented requirements management plans.
- Identified potential system issues to integrate possible solutions.
- Maintained servers, software and operating system equipment.
- Communicated with clients to understand system requirements.
- Inspected systems for compliance with internal and regulatory security standards and verified presence and stability of safeguards on data integrity.
Property Manager
Find My Room
, Hamilton
09.2023 - Current
- Monitored market trends to ensure competitive pricing structures for units under management.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Facilitated tenant paperwork processing and verification.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Managing Director
International Data Solution Limited
Huntington, Hamilton
09.2022 - Current
- Increased efficiency, effectiveness, and profitability by managing team productivity, costs, and budgets
- Formulated strategic vision to drive mission and goals while stimulating revenue, profitability, and growth
- Fostered strong internal and external networks to achieve business objectives
- Negotiated pricing using discretion to build a profitable portfolio
- Contributed to the professional development of client staff through effective training and mentorship
- Maximized efficiency of operational systems by updating internal frameworks and controls
- Advocated for the organization at legislative sessions, committee meetings, and formal events
- Engaged in market analysis to help clients develop industry-aligned compensation packages.
Customer Service Officer
Inland Revenue (IRD)
Hamilton
09.2023 - 12.2023
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Answered customer telephone calls promptly and in an appropriate manner
- Communicated with vendors regarding back order availability, future inventory, and special orders
- Developed team communications and information for meetings.
Office Manager and Data Analyst
Purcell Exports Limited
Matangi, Hamilton
09.2022 - 04.2023
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions
- Worked with internal teams to understand business needs and changing strategies
- Interacted with non-technical stakeholders to deliver analyses and answer questions on deliverables
- Partnered with data scientists to support ongoing research and analytics initiatives
- Recommended metrics and models based on observed trends
- Leveraged software to compile and model data
- Generated standard or custom reports summarizing business, financial, or economic data
- Maintained a library of model documents, templates, or other reusable knowledge assets
- Created and designed business intelligence databases, spreadsheets, or outputs
- Maintained high standards of internal and external customer service
- Managed day-to-day export shipment, typically 24 hours monitoring
- Updated customers and interdepartmental employees on critical shipments upon request
- Monitored $20M freight budget per year
- Negotiated with buyers for the sale, storage, or shipment of crops or livestock
- Reconciled shipment data between multiple systems to maintain alignment
- Coordinated position requirements, schedules, and production team processes
- Unloaded materials by hand or with equipment to help the team meet work demands
- Checked load-related documentation to promote completeness and accuracy
- Used scanners to track parcel information, condition, or receipt.
Data Administrator & Manager
Genetic Development NZ Ltd
Matangi, Hamilton
09.2019 - 04.2023
- Tested and modified databases to determine and correct issues
- Developed data models and database designs to plan projects
- Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization
- Defined database design specifications based upon project requirements
- Mentored newly hired employees, offering insight into job duties and company policies for an easier transition to the job position
- Communicated with data architects, programmers, and engineers to keep projects on track
- Spearheaded the development and implementation of business intelligence architecture to deliver end-to-end BI solutions
- Partnered with project management teams on the development of scope and timelines
- Managed scheduling, training, and inventory control
- Collaborated with staff to maximize customer satisfaction and streamline procedures
- Planned delivery routing, team workflows, and promotional initiatives
- Responded to information requests from superiors, providing specific documentation
- Monitored resource use to achieve set goals within budget constraints
- Collaborated with team leaders on quality audits
- Produced SOPs to document workplace procedures and optimize productivity through standardization
- Guided employees on understanding and meeting changing customer needs and expectations
- Tracked and replenished inventory to maintain par levels
- Arranged and executed product shipping and handled packing, routing, and customs declarations
- Administered import and export of goods to supervise delivery and manage the distribution of goods
- Coordinated pick-up with piers, trucking companies, steamship line, and air carriers for timely delivery
- Coordinated transportation activities, developed transportation relationships, and monitored transport costs to facilitate smooth transportation actions
- Streamlined import-export arrangements by maintaining current information and regulations on licenses, tariffs, and restrictions
- Evaluated company businesses and provided required classifications
- Implemented key performance metrics to drive improvement efforts for transportation.
Allied Security
Allied
Wellington
03.2019 - 11.2019
- Managed quality assurance program including on-site evaluations, internal audits, and customer surveys
- Monitored social media and online sources for industry trends
- Surveillance of the cameras in the control room
- Security checks
- Making loss prevention records and other records
- Highly attentive and energetic role
- Secured personnel and premises by inspecting buildings and patrolling property.
ICT Support Engineer
(Dimension Data, Wellington City Council)
Wellington
09.2019 - 09.2019
- Removed and replaced malfunctioning components to correct hardware problems
- Patched software and installed new versions to eliminate security problems and protect data
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Engaged end users and answered questions via email, phone, website live chat, and in forums
- Executed various techniques, including wifi certificate and network ports to maintain servers and systems on a basis, keeping networks fully operational during peak periods
- Monitored systems in operation and input commands to troubleshoot areas such as printing and network connectivity
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
IT Support
Tech Planet
Wellington
08.2019 - 09.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Created support documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team
- Engaged end users and answered questions via email, phone, website live chat, and in forums
- Configured hardware, devices, and software to set up workstations for employees
- Helped streamline repair processes and update procedures for support action consistency.
Senior Customer Service Representative
Night N' Day
Wellington
09.2018 - 07.2019
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Informed customers of product, price, and policy changes to educate on issues and resolve concerns
- Engaged clients in person and over the phone to answer questions and address complaints
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries
- Assisted customers by answering questions, addressing concerns, and providing current account information
- Educated customers about products, pricing, and policies to address and resolve issues
- Handled calls for new sign-ups, service cancellations, and cross-selling opportunities.
Customer Service
Moana Service Ltd.
Tauranga
07.2018 - 09.2018
- Resolved malfunctions with systems and programs through troubleshooting
- Reviewed performance benchmarks and established metrics for future tracking
- Boosted information sharing by enhancing interfaces between computer systems
- Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies
- Documented procedures and business processes and shared information with appropriate stakeholders
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Customer Service Representative
Supersave.ltd
Lower Hutt, Wellington
08.2017 - 07.2018
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Answered customer telephone calls promptly and in an appropriate manner
- Communicated with vendors regarding back order availability, future inventory, and special orders
- Developed team communications and information for meetings.
IT Help Desk Technician
IT Solution & Service (ITSS)
India
08.2016 - 05.2017
- Installed, maintained, diagnosed, and resolved end-user inquiries and service requests related to the operation and use of desktop, laptop, printers, operating systems, and related IT systems
- Performed installations, upgrades, and backups of software applications and operating systems
- Troubleshot software, hardware, and network failures related to PC and printer operation
- Created and maintained documentation of troubleshooting/problem resolution procedures
- Installed Windows XP/Vista/7 and Server 2008 R2
- Installed Virtual box and created multiple VMs and installed Windows Server 2008 R2 and Window 7 64bit and configured the VMs to participate in network requirements.
Service Desk Analyst
Datacom
Remote
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss
- Routed, tracked, and managed client's service desk tickets from inception to close and documented issues and results
- Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions
- Answered user inquiries to resolve computer software or hardware operation problems
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access, and telecommunications systems.
Education
AAT Accountant -
Career Academy
01.2023
GED, Diploma in Networking (Level-6) -
Computer Power Plus
01.2019
GED, Diploma in IT Technical Support (Level-5) -
Computer Power Plus
01.2018
High School Diploma -
Christ High School
01.2016
Skills
- Install and troubleshoot software's and Hardware
- LAN Connectivity and Problem Diagnosis
- DHCP/DNS Ethernet and firewall proficient
- System Backups and recovery data
- Cisco Certified Network Associate
- Remote access technology
- CISCO router management
- IP Forwarding proficient
- Wireless Wifi-6
- OSPF, STP, MPLS, EGP, EIGRP, CLNS, IGMP, RIP, IPv4/IPv6, OSI model, IEEE8023, HTTP, FTP, TELNET
- Network Security (WLANS)
- Microsoft WORD, EXCEL, OUTLOOK, VISCO, POWERPOINT
- VOIP
- Database Analysis
- Excellent verbal communication skills
- Agile Methodology
- Good Work Ethic
- Team Management
- People Skills
- Customer Service
- Problem Resolution
- Planning & Organizing
- Flexible Schedule
- Microsoft Office
- Supervision & Leadership
- Basic Math
- Relationship Building
- PPE Use
- Computer Skills
- Team Building
- Critical Thinking
- Organizational Skills
- Data Management
- Livestock & Dairy Genetic
Certification
- NETWORK SECURITY ASSOCIATE (NSE)
- Computer Training Certificate
- NAIT (NATIONAL ANIMAL DATABASE)
- MINDA (LIC)
Additional Information
Coordinator of Donation Containers, Arthritis New Zealand, Dave Hayman, Managing Director, 027 496 5983, Dave.hayman@herdbuilder.com, Dave McEwen, CFO, 021 610 003, Dave.McEwen@herbuilder.com
Timeline
System Engineer
Kiss IT
11.2023 - Current
Property Manager
Find My Room
09.2023 - Current
Customer Service Officer
Inland Revenue (IRD)
09.2023 - 12.2023
Managing Director
International Data Solution Limited
09.2022 - Current
Office Manager and Data Analyst
Purcell Exports Limited
09.2022 - 04.2023
Data Administrator & Manager
Genetic Development NZ Ltd
09.2019 - 04.2023
ICT Support Engineer
(Dimension Data, Wellington City Council)
09.2019 - 09.2019
IT Support
Tech Planet
08.2019 - 09.2019
Allied Security
Allied
03.2019 - 11.2019
Senior Customer Service Representative
Night N' Day
09.2018 - 07.2019
Customer Service
Moana Service Ltd.
07.2018 - 09.2018
Customer Service Representative
Supersave.ltd
08.2017 - 07.2018
IT Help Desk Technician
IT Solution & Service (ITSS)
08.2016 - 05.2017
Service Desk Analyst
Datacom
AAT Accountant -
Career Academy
GED, Diploma in Networking (Level-6) -
Computer Power Plus
GED, Diploma in IT Technical Support (Level-5) -
Computer Power Plus
High School Diploma -
Christ High School
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