Manmeet Singh
Auckland,New Zealand
Summary
Customer Service Consultant with extensive experience in addressing customer inquiries and concerns. Proven track record of enhancing customer satisfaction and retention through effective problem-solving and relationship management. Recognized for delivering high-quality service and maintaining productivity in fast-paced environments. Specialized skills include active listening, empathy, and adaptability, ensuring exceptional client experiences. Additionally, I possess hands-on experience in supply chain management and logistics, adept at optimizing inventory processes, coordinating shipments, and streamlining operations to support seamless service delivery. Experienced in managing damages and claims, employing proactive strategies to minimize losses, and ensure timely resolutions, thereby maintaining customer trust and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
Freightways (ONSEND)
AUCKLAND
03.2024 - Current
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
- Greeted customers and answered inquiries promptly and professionally.
- Processed orders, returns and exchanges efficiently following established procedures.
- Maintained records of all issued quotes for future reference.
- Analyzed competitor pricing strategies in order to adjust quotes accordingly.
- Reviewed customer orders to determine appropriate pricing and discounts.
- Creating reports and making sure all the ratings are done in a timely manner.
- Collaborated with claims personnel to evaluate pending claims activity and recommend appropriate action plans.
Customer Experience Manager
ONSEND
AUCKLAND
07.2023 - 03.2025
- Implemented new technologies and KPIs to streamline processes related to the customer experience journey.
- Investigated and resolved discrepancies in claims data entries.
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Maintained accurate records of all interactions with customers including call logs, emails, online chats.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
- Prepared detailed documentation supporting all activities related to each claim processed.
Customer Experience Assistant
ONSEND
Auckland, New Zealand
03.2023 - Current
- Company Overview: Advanced home deliveries
- Handling all incoming customer queries and questions
- Responding to complaints and helping to solve customer problems
- Providing quotations and rating customer orders
- Filling claim forms and Investigations
- Editing CSVs and uploads
- Helping dispatch team with inbound emails
- Taking information from customers and entering it into the system
- Adhering to the company's policies and procedures at all times when assisting customers
- Advanced home deliveries
Operations team member/ delivery driver
ONSEND
Auckland, New Zealand
08.2021 - Current
- Company Overview: Advanced home deliveries
- Freight handling and delivery
- Training new recruits
- 0% of freight damages on record
- 95%+ of 5 star customer reviews
- High satisfaction rate on Resolving customers queries and disputes
- Advanced home deliveries
Sales Manager
Harman Impex Nz Ltd
Auckland, New Zealand
02.2021 - 08.2021
- Company Overview: High range Indian grocery importers
- Meeting planned sales goals
- Promoting the organisations products and services
- Setting sales targets
- 100% outcome in creating sales strategies
- High range Indian grocery importers
Account Manager
Coolfreight Distributors LTD
Auckland, New Zealand
03.2019 - 02.2021
- Company Overview: Customer Disputes Management
- Establishing good Relationship
- Daily base Communication
- Increased Sales by 20% continuously for 5 months
- Identifying Industry Trends
- Customer Disputes Management
Administrative assistant
Kiwi Institute of Training and Education
Auckland, New Zealand
05.2018 - 02.2019
- Company Overview: Internship at Kiwi Institute of Training and Education
- Handling of all the records of students submissions
- Composing documents and And organising office for efficiency
- Producing reports, presentations and Teamwork activities
- Internship at Kiwi Institute of Training and Education
Education
Diploma in Business - Leadership and Management
Kiwi Institute of Training And Education
Auckland, NZ08.2019
Diploma in Business - Operations Management
Cornell Institute of Business And Technology
Auckland, NZ01.2017
Skills
- Leadership
- Adaptability
- Multitasking
- Active listening
- Sales
- Customer service
- Claims processing
- Report generation
- Customer relationship management
- Decision making
- Creativity
- Communication
- Problem solving
- Team player
- MS office
Accomplishments
- Co-Ordinator Award, New Zealand Sikh Games, 2019
- Second Highest Achiever Award, Human Resource Management, Kiwi Institute of Training and Education
- Second Highest Achiever Award, Strategic Planning
Hobbies and Interests
- Travelling
- Exploring
- Outdoor Sports
- Photography
- Gaming
- Volunteer work
- Hiking
Volunteer Experience
- Financial advisor, Sikh youth New Zealand SYNZ, 02/2018, Present, New Zealand
- Co-ordinator, New Zealand Sikh Games, 2019, 2020, 2022, 11/2019, Present, New Zealand
- Marketing Co-ordinator, Sikh Youth New Zealand SYNZ, 02/2018, Present, New Zealand
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Punjabi, Native or Bilingual Proficiency
Affiliations
I represented New Zealand as team manager at the inaugural Kho Kho World Cup 2025 in New Delhi, leading the women's team to the quarterfinals, and enhancing the sport's profile on the global stage
Certification
- Fire and emergency warden
- Heart & rescue training
Languages
English
Full Professional
A1
Hindi
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
Urdu
Professional
A1
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsHealthcare benefitsPaid sick leavePaid time offTeam Building / Company RetreatsStock Options / Equity / Profit SharingTimeline
Customer Service Consultant
Freightways (ONSEND)
03.2024 - Current
Customer Experience Manager
ONSEND
07.2023 - 03.2025
Customer Experience Assistant
ONSEND
03.2023 - Current
Operations team member/ delivery driver
ONSEND
08.2021 - Current
Sales Manager
Harman Impex Nz Ltd
02.2021 - 08.2021
Account Manager
Coolfreight Distributors LTD
03.2019 - 02.2021
Administrative assistant
Kiwi Institute of Training and Education
05.2018 - 02.2019
Diploma in Business - Leadership and Management
Kiwi Institute of Training And Education
Diploma in Business - Operations Management
Cornell Institute of Business And Technology
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