Mannat

Customer Representative, The Whipped Baker

• Trained new staff in front-of-house procedures, customer relations, and financial transaction processes.
• Supported business invoicing by preparing and reviewing financial data for accuracy.
• Utilized Xero for financial tracking and invoicing.

Admin/Customer Service

• Trained new employees in customer service.
• Built and maintained strong relationships with suppliers, and negotiated pricing, delivery schedules, and terms of service to ensure cost-effective and reliable supply chains.
• Processed daily financial transactions, including managing cash receipts and credit reconciliations.
• Used to accurately calculate and process employee wages, overtime, bonuses, and deductions every week, adhering to deadlines.

Front of House.

• Maintained a positive team environment by encouraging teamwork and respect, following the company's mission.
• Trained and mentored new staff on customer interaction and addressing guest concerns and cleaning procedures.
• Resolved guests' complaints while maintaining a positive customer environment.