Manni Sardana
Hamilton,New Zealand
Summary
Adept at leading teams and optimizing operations, my tenure at Idea Services showcases a proven track record in staff training & development and emergency response. Leveraging analytical thinking and cultural awareness, I've significantly enhanced service delivery and patient care standards, achieving notable cost reductions and quality improvements.
Overview
11
11
years of professional experience
Work History
Service Manager
Idea Services
Hamilton, New Zealand
03.2022 - Current
- Planned and ensured the delivery of support services for people with disabilities.
- Build positive relationships with whānau, including their involvement in caring for their loved ones.
- Assisted senior leadership team in developing long-term objectives for the organization's health services division.
- Developed strategic plans for expanding existing programs or launching new initiatives based on current trends in healthcare industry.
- Coordinated educational activities such as seminars or workshops designed to enhance professional development among employees.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Implemented best practice strategies and managed health and safety requirements.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored support workers' performance through the Epic framework policy.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Provided leadership, insight, and mentoring to newly hired support workers to supply knowledge of various company programs.
- Additional role: National Health & Safety for the Mid-Central Waikato Area.
- Built successful hygiene programs at the facilities.
- Identifying hazards and risks, and working with the employer to manage them, and suggest SMART recommendations.
- Recommended measures to help protect workers from potentially hazardous work methods, processes, and materials.
- Implemented strategies to improve operational efficiency and reduce costs while maintaining high-quality patient care standards.
- Facilitated communication between physicians, nurses, administrators, and other stakeholders involved in providing health services.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Reviewed patient complaints and identified areas needing improvement to ensure a positive experience for all patients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Collaborated with other departments within the organization to coordinate interdisciplinary approaches to providing comprehensive care for patients.
- Recruited, hired and trained new medical and facility staff.
Senior Support Worker
Idea Services
Hamilton, New Zealand
05.2017 - 02.2022
- Developed individual care plans for each service user and monitored progress against these plans.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Delivered high-quality person-centred care by responding quickly to changing needs of service users.
- Managed challenging behaviour effectively using de-escalation techniques where necessary.
- Facilitated positive working relationships between professionals from different agencies involved in the delivery of care services.
- Promoted dignity, respect and choice at all times when providing support to vulnerable adults.
- Supported many patients while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results.
Pharmacy Manager (Part-time)
Honesty Medicos
Karnal, India
12.2013 - 12.2015
- Assessed safety procedures and federal regulations to maintain pharmacy compliance
- Communicated with patients with compassion while keeping medical information private
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers
- Advised patients on potential drug interactions and side effects, proper dose timing, and medication storage
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests
Education
Graduate Diploma - Health Applied Management Level- 7
Toi-Ohomai Institute of Technology
Rotorua, BOP12.2016
Master of Pharmaceutics - Level-8
Institute of Pharmaceutics Sciences
Kurukshetra, Haryana05.2015
Bachelor of Pharmacy -
Doon Valley Institute of Pharmacy and Medicines
Karnal, Haryana05.2013
Skills
- Staff Training & development
- Multitasking Abilities
- Build successful teams
- Emergency response
- Conflict Resolution
- Workplace Safety
- Schedule management
- Budget Control
- Hiring and training
- Reporting and documenting
- Financial management
- Employee training
- Analytical and Critical Thinking
- Cultural Awareness
- Planning and Coordination
- Motivation techniques
- Schedule oversight
- Agenda planning
- Group facilitation
- Medical staff training
- Committed to quality assurance
- Audit planning
- Report preparation
- Quality control
- Audit procedures
Hobbies and Interests
- Painting
- Calligraphy
- Gardening
- Mediating
- DIY art and crafts
References
References available upon request
References
References available upon request.
Timeline
Service Manager
Idea Services
03.2022 - Current
Senior Support Worker
Idea Services
05.2017 - 02.2022
Pharmacy Manager (Part-time)
Honesty Medicos
12.2013 - 12.2015
Graduate Diploma - Health Applied Management Level- 7
Toi-Ohomai Institute of Technology
Master of Pharmaceutics - Level-8
Institute of Pharmaceutics Sciences
Bachelor of Pharmacy -
Doon Valley Institute of Pharmacy and Medicines
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