Manny Newton

Settled and re-established the profile of the Hamilton depot.

Brought back a team environment within the structure of the branch between days and nights operation.

Transitioned the the re location of the depot.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Complied with regulatory guidelines and requirements.
• Consulted customers to boost product sales and services.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.

Cleaned up and over saw the running and development of the Rotorua branch, safety protocols and increased profits of the branch.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

• Developed strong relationships with staff members through effective communication and leadership efforts.
• Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
• Facilitated smooth shift transitions by maintaining open communication between day and night teams.
• Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
• Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
• Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
• Implemented new policies and procedures to improve overall performance of the night shift team members.

• Enhanced team productivity by implementing efficient work schedules and task delegation.
• Assisted in employee training, developing competent team members capable of handling various responsibilities.
• Addressed employee performance issues in a timely manner, providing constructive feedback for improvement opportunities.
• Maintained store cleanliness and presentation standards, creating an inviting atmosphere for customers.
• Implemented safety protocols in the workplace, reducing accidents or injuries among staff members.
• Promoted a positive work environment by fostering open communication and teamwork among staff members.
• Ensured seamless morning operations through effective communication and coordination with evening supervisors.
• Streamlined opening procedures, reducing time spent on non-essential tasks.
• Coordinated breaks and lunches for employees to ensure adequate staffing coverage at all times.
• Improved customer satisfaction levels by promptly addressing concerns and providing professional service.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.
• Conducted regular reviews of operations and identified areas for improvement.