Manoj Chaminda

• Performed troubleshooting and diagnosis on European and Japanese Cars.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Read and followed technical documentation to complete accurate repairs.
• Serviced vehicle air conditioning systems
• Tested vehicles after repairs and make sure all customer concerns are attended

• BMW, MINI, Motorrad & Rolls-Royce Dealers, Al Qurum, Muscat, Sultanate Of Oman
• Deliver high quality and timely service right first time
• Deciding what actions to take resources are needed to achieve the set goals and targets
• Establishing friendly environment in the work place to work together as a team to achieve organizational goals
• Leading and guiding Team leaders / End Controllers / Workshop controller and motivating them by working closely with them and communicating with them regularly
• Evaluate how well teams are achieving goals, improving performance, taking actions
• Put processes in place to maintain BMW Dealer standards, measure, compare, and make decisions
• Monitoring Repeat visit and Repeat repairs discussing with Service
• Advisors and identifying the gaps taking necessary actions for improvement
• Technical Support to workshop / Sales department and used car department and also Parts department when required (Explaining &
• Demonstrating Product features and functions to internal and external customers
• Get Involved in Diagnosis of any complicated issues and guide the team
• Technical support to Legal Department (Dealing with Technical Experts nominated by Local Authority for Consumer Protection on legal cases)
• Coordinating and Planning to complete technical campaigns / Delivery Stop Campaigns (Monitoring the Technical campaigns released by BMW and Rolls-Royce and completing them by ordering required parts, coordinating wit CRM department arranging vehicles to achieve higher completion rate)
• Purchased and oversaw inventory of supplies, tools and equipment.
• Identified areas in need of improvement and developed plans to correct problems.

• BMW / MINI, Motorrad & Rolls-Royce Dealers, Muscat, Sultanate of Oman
• Main Responsibility as a Workshop Supervisor was to act as a mediator between Workshop Teams and Service Advisors and Managers to get an update of working Progress and pending vehicles & update repair status
• Assisting Team leaders and Technicians with Diagnosis and trouble shooting
• Recuse the turnaround time and get an update same day to Service Advisors about the work in progress vehicles
• Raising PuMA cases to BMW Technical Support with any complicated vehicle issues and deals with technical support team

• Promoted as a Team leader to a diagnostic team in 2005, As a team leader, Carried out various jobs like Scheduling Jobs, Diagnosis, and road test before and after the repairs, verifying estimates, creating
• PuMA cases, assisting team members to follow warranty guidelines and maintain BMW standards, Road test with customers to understand complaints
• Assigned Job Cards and distributed tasks to team members as of expertise
• Managed team to achieve individual targets, Minimized Idle time, and "W"time to maintain productivity, efficiency and utilization
• Engaged in continuous improvement activities to enhance team performance and productivity
• Checking whether Technicians are following the BMW Standard and repair instructions and correct them if necessary.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

• BMW / MINI / ROLLS-ROYCE Dealers in Oman
• Started a new Workshop from the scratch with a small Service team since Al Jenaibi International Automobiles L.L.C was a new dealership, Received in house Training from BMW for 3 months to work on BMW & MINI motor vehicles
• Trained how to use and maintain the Diagnosis and Programming tools like ISSS, OPPS, GT1, Radio Head, IMIB, KSD, ETK, Diagnostic tools and regular Software Updating Maintain all BMW i, special tools (regular updates of BMW Diagnosis and Measuring tools)
• Responsible for Diagnosing all electrical and mechanical faults / Servicing Vehicles / All types of running repairs / Engine / Cylinder head overhauls / BMW approved retrofitting.

• Worked in different vehicle divisions during this period.

1996 to 1998 – Worked with General Motor Vehicles like Cadillac, Chevrolet, Buick, GMC and Suburban brands.

• 1998 to 2000 – Worked with Subaru / Isuzu vehicle division.
• 2000 to 2002 – Worked with Hyundai and KIA vehicle service division.-Periodic maintenance services - Aggregate overhauls - Electrical and electronic troubleshooting - Executed diagnostics, troubleshooting and evaluations by using Tech-1 & Tech 2, Worked on Recall Campaigns
• Major Engine / Transmission / Differentials / Steering / Transferase repairs and overhauls in Chevrolet / Cadillac / Subaru / Isuzu and Hyundai vehicles