MANOJ DUTT
Palmerston North,Milson
Summary
Highly motivated and detail-oriented professional with abundant experience in customer service and handling complex situations with care and efficiency. Proven ability to manage claims processes, assess client needs, and provide empathetic support while maintaining accuracy and compliance with company policies. Skilled in problem-solving and resolving disputes, with a track record of delivering clear guidance and ensuring positive outcomes for clients. Strong communication skills paired with the ability to collaborate effectively with internal teams and external persons. Dedicated to driving customer satisfaction through exceptional service to the company
Overview
30
30
years of professional experience
Work History
Claims Consultant
IAG Insurance
01.2023 - Current
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Handle insurance claims from start to finish, guiding customers through the process.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decision making.
- Ensure claims are processed within agreed timeframes while adhering to company policies.
- Ensure all claims are documented correctly in the system, maintaining compliance with legal and company standards.
- Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
General Operations Manager
Just Zilch
01.2022 - 01.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
Used Car Sales Consultant
Toyota
01.2021 - 01.2021
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Delivered comprehensive product presentations, effectively communicating the value proposition to potential buyers.
- Generated leads through strategic marketing efforts such as social media advertising and community outreach programs.
- Enhanced team collaboration by sharing best practices and supporting colleagues in meeting their targets.
- Maintained detailed records of all transactions for accurate reporting purposes, contributing to improved overall financial performance tracking measures.
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Exceeded monthly sales targets consistently, utilizing strong negotiation skills and product knowledge.
Employment Navigator
The Salvation Army
01.2017 - 01.2019
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
General Manager
Grace Island Food Supplies Limited
01.2016 - 01.2017
- Import coordination from Fiji
- Sales Prospecting to increase Customer Portfolio
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Coordinate deliveries within New Zealand
- Accounts Receivable
- Accounts Payable
- Staff Management
- Budgets/ Control Company Finances/Costing of Goods Control Salaries and Wages
- Reporting Company performance to the Directors
- Act as the point of contact for our largest Customer
- Foodstuffs NZ
- All other aspects in relation to absolute Management of the Company
Sales and Marketing Manager
Global Supplies NZ Ltd
01.2014
- Customer prospecting to increase portfolio, Dealing with Suppliers in Fiji, Organise staffing as and when necessary, Organise Deliveries in NZ, Accounts Receivable, All other relevant Sales Management duties
Banking Consultant
Postshop Kiwibank
01.2007
- Customer services, customer interview, compiling loan applications, Assessment of loan applications, Use discretion for decision making, Risk management, meet targets and take ownership of being the Kiwibank Champion for the branch.
Site Manager
Challenge Castlecliff
01.2005 - 01.2007
- Staff management, Reconciliation, Stock control, Banking, customer Services.
Sales Representative
Colonial Life Insurance Company
01.2003 - 01.2005
- Identify prospective customer, interviews, meet targets, identifying Customer needs, sales.
Sales and Services Manager
ANZ Bank
01.2002 - 01.2003
- Total branch management in terms of staffing, premises, sales and Services, Branch cost & budgeting, increase branch portfolio, Promoted to Senior Sales Consultant in July 2002
- Also was Responsible for staff appraisals.
Senior Services Officer
Bank of Hawaii
01.1995 - 01.2001
- Generally supervise and maintain control of daily business transactions for customer service, teller and back office staff to ensure quality service
- Provide assistance to Branch Manager in human resource functions such as development and training of staff, reviewing strategies, organize leave schedules and staff movements, work flow and operational procedures and make recommendations when necessary
- Printing of daily computer generated reports and check to ensure that they are promptly and correctly actioned
- Control the branch exchanges with other banks, the RBF agency and act as a custodian for the night depository bags
- Processing of payments and receipts of bank related bills and also complete returns for Honolulu to maintain control of office supplies and stationeries
- Manage the branch premises and organize any maintenance work when required
- Apart from these responsibilities I performed all other miscellaneous duties assigned to me by the Manager
- Do staff appraisals.
Education
Diploma in Bible Studies and Christian Ministries -
01.2019
Advanced Diploma in Quality Management for Business Excellence, FNTC -
01.2002
New Zealand University Entrance Examination, Korovuto Secondary School -
01.1984
New Zealand School Certificate Examination, Korovuto Secondary School -
01.1983
Fiji Junior Certificate, Korovuto Secondary School -
01.1982
Skills
- Team Leadership
- Social Media Management
- Business growth and retention
- Sales Tracking
- Rapport and relationship building
- Problem-Solving
- Operations Management
Languages
English
Hindi
Personal Qualities
- Honest, reliable and hard-working
- Encouraging, supportive and understanding of others
- Able to multi-task efficiently and with ease
- A highly motivated individual who is enthusiastic about up skilling
- Able to learn and implement new skills quickly and with ease
- Active listener who pays attention and is able to understand and follow instructions easily
- Excellent personal presentation
- Co-operative and punctual person
- Highly motivated team member who works well unsupervised
- Excellent communication ability, both written and verbal
- Strong leadership ability
- Efficient and intelligent person who shows initiative
Volunteer Experience
- 2017-2019, Salt AOG Church, Trustee/ Management Board Member
- 1992-2002, Rural Advisory Council, Chairman, Korovuto, Nadi
- 2002-2001, Korovuto Temple, Treasurer, Nadi
- 1999-2005, Korovuto Primary/ Secondary Schools, Board Member
References
- Pastor John Faiz, Senior Pastor, Legacy Church, Church Street, Palmerston North, 027 553 4229
- Ps Temesi Vaqiri, Director, Grace Island Food Supplies Ltd, Palmerston North, 022 646 8871
- Kelly Martin, Former Manager, The Salvation Army, 029 9189487, Kelly.Martin018@msd.govt.nz
Timeline
Claims Consultant
IAG Insurance
01.2023 - Current
General Operations Manager
Just Zilch
01.2022 - 01.2022
Used Car Sales Consultant
Toyota
01.2021 - 01.2021
Employment Navigator
The Salvation Army
01.2017 - 01.2019
General Manager
Grace Island Food Supplies Limited
01.2016 - 01.2017
Sales and Marketing Manager
Global Supplies NZ Ltd
01.2014
Banking Consultant
Postshop Kiwibank
01.2007
Site Manager
Challenge Castlecliff
01.2005 - 01.2007
Sales Representative
Colonial Life Insurance Company
01.2003 - 01.2005
Sales and Services Manager
ANZ Bank
01.2002 - 01.2003
Senior Services Officer
Bank of Hawaii
01.1995 - 01.2001
Advanced Diploma in Quality Management for Business Excellence, FNTC -
New Zealand University Entrance Examination, Korovuto Secondary School -
New Zealand School Certificate Examination, Korovuto Secondary School -
Fiji Junior Certificate, Korovuto Secondary School -
Diploma in Bible Studies and Christian Ministries -
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