Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manoj Surira

Christchurch,Belfast

Summary

Dynamic entrepreneur and leader with a proven track record at Countdown Supermarket, excelling in customer relations and business administration. Leveraged attention to detail and relationship-building skills to exceed customer expectations and expand product offerings, significantly boosting revenue. Demonstrates exceptional team collaboration and leadership, ensuring high standards of service and safety.

Overview

12
12
years of professional experience

Work History

Cleaning Business Owner

Self-employeed
09.2017 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.

Manager of Service Deli

Countdown Supermarket
10.2016 - 10.2017
  • Ensured timely completion of all tasks related to food production, packaging, labeling, rotation, sanitation, and presentation within the service deli area.
  • Enhanced operational efficiency through the implementation of standardized procedures for food preparation, storage, and waste disposal.
  • Prioritized food safety standards by consistently enforcing proper handling techniques throughout every aspect of the operation.
  • Monitored employee performance closely to identify areas for improvement or recognition of outstanding achievements in customer service or productivity goals.
  • Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
  • Developed strong rapport with customers by addressing concerns promptly and ensuring their satisfaction with deli products and services.
  • Streamlined ordering processes to optimize product selection, quality, and costeffectiveness.

Service Deli Assistant

Countdown Supermarket
10.2014 - 09.2016
  • Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
  • Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
  • Provided exceptional service to customers by promptly addressing inquiries, resolving issues, and maintaining a positive attitude.

Chef

Madly Indian Restaurant
01.2014 - 06.2014

Worked as a Indian Chef in Tandoor section.

Restaurant Waiter

Madly Indian Restaurant
11.2013 - 12.2013
  • Maintained clean and organized dining areas for optimal guest experience.

Chef

Indian Fusion
01.2013 - 08.2013

Worked as a chef in Indian Tandoor Section.

Chef

Curry King Indian Reastaurant
06.2012 - 12.2012

Worked as a Chef in Curry and Tandoor section.

Chef

Masala Junction
12.2011 - 03.2012

Worked as a chef.

Education

Level 5 Cookery - Cookery

NSIA
Albany, NZ
10.2011

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Entrepreneurial personality
  • Work Planning and Prioritization
  • Relationship Building
  • Employee Training
  • Team Collaboration and Leadership
  • Business Administration

Timeline

Cleaning Business Owner

Self-employeed
09.2017 - Current

Manager of Service Deli

Countdown Supermarket
10.2016 - 10.2017

Service Deli Assistant

Countdown Supermarket
10.2014 - 09.2016

Chef

Madly Indian Restaurant
01.2014 - 06.2014

Restaurant Waiter

Madly Indian Restaurant
11.2013 - 12.2013

Chef

Indian Fusion
01.2013 - 08.2013

Chef

Curry King Indian Reastaurant
06.2012 - 12.2012

Chef

Masala Junction
12.2011 - 03.2012

Level 5 Cookery - Cookery

NSIA
Manoj Surira