MANPREET KAUR
Rolleston,CAN
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Detailed administrative professional with proven track record of efficiently managing teams of office and administrative workers and ensuring productivity and accuracy of work. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adept at working closely with all levels of management to ensure smooth operations. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Overview
10
10
years of professional experience
Work History
BUILDING SUPPORT OFFICER
CHRISTCHURCH CITY COUNCIL
12.2022 - Current
- Provide administrative services for consenting and compliance department
- Responding to customer queries via email and phone
- Accounts end to end invoicing
- Provide administration functions to support document management team
- Extracting building plans and geotechnical reports for further evaluation
- Administer billing or refund processes for applications as required
- Processing jobs queues, updating records to allow most accurate tracking of consents and consent application in process
- Provide support to LIM’s team when capacity arises
- Undertaking other functions as directed by Team leader.
- Resolved complex and escalated support issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
CUSTOMER SERVICE REPRESENTATIVE
CHRISTCHURCH CITY COUNCIL
12.2021 - 12.2022
- To resolve complex enquiries through various channels, e.g
- Phone, email, as far as possible at first point of contact
- Responsible for being the voice of the council, the call centre operates as a first contact for all customers in the Christchurch district
- Liaising with all departments and systems within the council
- Having the ability to use council resources to find information relating to any department with in council and working through their departments particular processes
- Ensuring that all information systems and processes are used effectively
- To accurately make relevant bookings and appointments as requested, sending confirmation to customers as necessary
- Taking control of calls to ensure service is delivered as effectively and efficiently as possible
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adapting to the needs of the business unit
- Balancing phones, emails, training and educating myself on new systems.
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
CUSTOMER SERVICE REPRESENTATIVE
Vodafone
04.2021 - 12.2021
- Maintained customer service with forward thinking strategies focused on addressing customer needs and resolving concerns
- Communicating with other Vodafone departments so customer receive minimal disruption with their services
- Handled customer requests/issues/questions in a professional manner and strives to deliver a first-time resolution service
- Processes transactional activities in line with Vodafone standards, policies and processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
RESIDENTIAL SALES REPERSENTATIVE
SALMAT SALESFORCE
, AUCKLAND
07.2013 - 11.2014
- Dealing and selling Energy plans
- Used product knowledge, sales abilities and customer relation skills to drive substantial sales
- Provide accurate information about promotions, helping drive high customer retention
- Met and exceeded upsell goals by highlighting target with strategic promotional approaches
- Dealing with customer complaints and queries
- Training new guys in field about the products and sales skill
- Weekly reports on Sales and stats
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Major Achievements:
- Awarded as top sales person of the week with Fifteen Residential sales in Mercury energy and Seven sales in a day.
Education
New Zealand Certificate in Financial Services, Level-5 -
Open Polytechnic
07.2023
Diploma - Business Management
Royal Business college
Diploma - Tourism Management
Auckland Institute of studies
National Certificate in Hospitality Barista/ Liquor Skill Qualification Aviation Hospitality & Travel Management -
Skills
- Client Service
- Operational Support
- Support Services
- Office Administration
- Verbal and Written Communication
- Documentation Skills
- Problem-Solving
- Teamwork and Collaboration
- Continuous Improvement
- Technical Support
- Regulatory Compliance
- Quality Assurance
References
REFEREES
Provided on request.
Languages
Timeline
BUILDING SUPPORT OFFICER
CHRISTCHURCH CITY COUNCIL
12.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
CHRISTCHURCH CITY COUNCIL
12.2021 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Vodafone
04.2021 - 12.2021
RESIDENTIAL SALES REPERSENTATIVE
SALMAT SALESFORCE
07.2013 - 11.2014
New Zealand Certificate in Financial Services, Level-5 -
Open Polytechnic
Diploma - Business Management
Royal Business college
Diploma - Tourism Management
Auckland Institute of studies
National Certificate in Hospitality Barista/ Liquor Skill Qualification Aviation Hospitality & Travel Management -
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