MANPREET KAUR
Auckland
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Southern Cross Health Society
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager Of Operations
Mezze Bar
12.2021 - 05.2024
- Resolved customer complaints efficiently and effectively
- Maintained accurate records of employee performance and attendance
- Managed daily inventory levels, ensuring adequate stock levels were maintained at all times
- Coordinated with vendors to resolve supply chain issues
- Performed quality assurance checks on incoming materials
- Developed strategies for improving customer satisfaction ratings
- Monitored staff morale to ensure a positive work environment was maintained
Deli Associate
Deli De Bossi
08.2023 - 01.2024
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs including making coffees.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Manager Of Operations
Mink Cafe
03.2017 - 11.2021
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Conducted regular staff meetings to discuss operational issues and provide feedback on performance
- Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling activities
- Developed talented team, participating in hiring, coaching, and performance management processes
Banquet Server
Cordis
07.2017 - 09.2019
- Organized daily work schedules for the banquet staff according to event requirements
- Ensured all banquet events ran smoothly by overseeing setup, break down, food preparation, and serving activities
- Monitored inventory levels of supplies and equipment used during banquets to ensure adequate availability at all times
- Ensured that all safety protocols were followed during food preparation, storage, and serving processes
- Assisted in setup service and breakdown of banquet functions
Banquet Attendant
THE SPENCER ON BYRON HOTEL
12.2016 - 02.2017
- Set up buffets with various food options for guests attending banquets
- Assisted in serving food to guests during banquets and other special occasions
- Managed inventory of supplies needed for upcoming functions and restocked items when necessary
- Inspected banquet halls regularly for cleanliness and maintenance needs
- Performed duties such as cleaning of linens, dishes, glassware, silverware after each event or conference was completed
Front Of House Team Member
Nandos Food Outlet
06.2016 - 12.2016
- Assembled and expedited food for customers, checking orders for accuracy
- Operated cash register efficiently and accurately processed payments for customers' orders
- Tracked inventory levels of supplies used on the floor such as menus, condiments
- Generated daily reports on sales, cash register transactions, and customer feedback
- Resolved customer complaints and inquiries in a courteous manner
Front Desk Associate And Guest Relation Expert
JW Marriott Hotel
10.2014 - 12.2015
- Provided exceptional customer service by responding promptly to guest inquiries and requests
- Handled customer feedback positively by addressing concerns in a timely manner
- Greeted guests in a professional and friendly manner, ensuring their needs were met
- Processed payments with accuracy using cash registers, credit card machines, and POS systems
- Developed strong relationships with guests through attentive listening and effective communication
- Assisted guests with check-ins and checkouts while providing courteous hospitality service
Education
Graduate Diploma Level 7 - Hotel Management
OTAGO POLYTECHNIC
01.2017
Bachelor of Science - Hospitality Administration And Management
Dr. Ambedkar Institute of Hotel Management Catering And Nutrition
01.2015
Skills
- Guest Relations
- Purchasing and Planning
- Barista
- Problem-solving abilities
- Computer Proficiency
- Complaint Handling
- Staff Training
References
Available upon request
Timeline
Customer Service Representative
Southern Cross Health Society
05.2024 - Current
Deli Associate
Deli De Bossi
08.2023 - 01.2024
Assistant Manager Of Operations
Mezze Bar
12.2021 - 05.2024
Banquet Server
Cordis
07.2017 - 09.2019
Manager Of Operations
Mink Cafe
03.2017 - 11.2021
Banquet Attendant
THE SPENCER ON BYRON HOTEL
12.2016 - 02.2017
Front Of House Team Member
Nandos Food Outlet
06.2016 - 12.2016
Front Desk Associate And Guest Relation Expert
JW Marriott Hotel
10.2014 - 12.2015
Graduate Diploma Level 7 - Hotel Management
OTAGO POLYTECHNIC
Bachelor of Science - Hospitality Administration And Management
Dr. Ambedkar Institute of Hotel Management Catering And Nutrition
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