Manpreet Kaur

• Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
• Organized medications for family members and administered them according to directions.
• Transported family members to medical appointments and other errands as needed.

• Managed the inbox for expense invoices, taking appropriate action as necessary.
• Processed high-volume invoices in SAP, ensuring a streamlined workflow.
• Performed bank reconciliations for timely payments due on the 20th, and at the end of each month.
• Processed weekly NZ Post invoices for a network of 55 stores.
• Coordinated effectively with internal departments and store managers to facilitate smooth operations.

• Process invoices for ACC, TPA, and other third parties within the specified timeframe.
• Distribute the ACC schedule from both Rehab and ISSC, Gensolve.
• Created and updated financial reports frequently to present information to leadership teams.
• Upload the ACC remittance for both Rehab and ISSC.
• Address issues related to held payments and declined charges.
• Prepared financial reports for management review every month.
• Performed account reconciliations and conducted investigations into discrepancies.
• Communicated with clients to address and resolve billing or payment disputes.
• Responded promptly to inquiries from internal staff members concerning accounting issues or procedures.
• Prepare daily reports with a focus on accuracy.
• Manage the inbox and respond to inquiries from vendors and store managers.
• Cultivate and maintain strong professional relationships with all external stakeholders, suppliers, and clients.

Regional Service Facilitator

• Managing the portfolio for the Southern region, specifically Invercargill, and Alexandra.
• Oversee the care plan for approximately 200 to 300 clients, and manage rosters for 50 to 60 support workers.
• Address all phone-based inquiries from internal and external stakeholders to ensure that clients remain informed about their care plans, and any updates.
• Utilize open-ended questions to understand customer needs better, and apply problem-solving skills to address those needs effectively.
• Oversee the guaranteed hours for support workers to mitigate potential financial losses for both clients and personnel.
• Proactively manage potential staff shortages during public holidays and scheduled annual leave for support workers.
• Conduct follow-ups on incident notes related to clients, and ensure their accuracy. - Provide coverage for sick leaves and last-minute cancellations by support workers, as required daily.
• Confirm that all pending assignments for the upcoming Monday are adequately covered by Friday, and report this status to the team leader.
• Implement necessary reductions in the employee list within the portfolio.

Rapid Response Facilitator

• Respond to calls from all HCNZ clients and support workers throughout New Zealand.
• Address client requests in their respective files, ensuring the inclusion of accurate event notes for future reference.
• Report significant incidents through the incident portal, and communicate them via email to the appropriate regional service facilitators.
• Provide coverage for the sick leave of support workers.
• Tackle new challenges each day with a positive attitude, and address them effectively.

• Deliver a high standard of service to customers by effectively addressing their inquiries and suggestions.
• Manage product recalls with efficiency, prioritizing customer satisfaction, while adhering to established business policies.
• Address customer complaints by identifying the underlying issues, selecting and articulating optimal solutions, facilitating necessary corrections or adjustments, and conducting follow-up to ensure complete resolution.
• Collaborate as a team member by providing support to colleagues in areas such as shift coverage, and time management.
• Recognized as a "Z Hero" for exemplary managerial support, exceptional customer service, and outstanding barista skills.

• To oversee the administration sector of the Cluster Department and manage 24 branches of Axis Bank in Punjab, the following responsibilities are undertaken.
• Oversee staff recruitment processes, ensuring the deployment of qualified personnel in alignment with branch requirements.
• Provide essential support to the Circle and Zonal offices to ensure the achievement of business targets.
• Assist the Cluster Head by preparing comprehensive expense reports for all branches, and offering recommendations when necessary.
• Collaborate with the Audit Department to address circulars and recent FAQs, implementing new processes and procedures as required.
• Develop presentations and reports for Cluster and Circle meetings, ensuring clarity and precision in all communications.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Identified fraudulent activity or suspicious behaviour and immediately reported it to management.
• Followed up on requests from customers on time.
• Identified opportunities to refer customers to other areas of the bank for additional services.
• Answered customer inquiries regarding bank products and services.
• Balanced cash drawers daily.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Conducted regular follow-up calls with customers after resolving their issues.