Manpreet Kaur
Summary
To gain a role where I can apply my qualifications, talents and passion. I have a range of skills and competencies listed below which are ideally suited to this employment sector. I am on open work visa and seeking a role where I can add value to an organisation by producing quality work and ongoing superior results
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Phone Technician
Tech pro Limited
Christchurch
05.2025 - 06.2025
- Determining software and hardware requirements to support and provide requirements with knowledge and the maintenance of mobile phones, tablets, desktops and laptops
- Update support tickets to reflect actions taken, resolution achieved, or further action required and close all support tickets within SLA as set out in agreement
- Assisting with software installation, configuration, and troubleshooting
- Document all the issues in the system after the diagnosis of devices
- Using ITSM platforms for managing and delivering IT services effectively
- Identify causes of software and hardware malfunctions and coordinate and carry out replacements needed
- Ensuring efficient use and knowledge of equipment with products knowledge of new devices and software packages that have come into the country with research to support valued customers.
- Use knowledge of hardware to repair and replace peripheral equipment, any faults, damage or other issues with hardware on clients’ devices. Refer clients to appropriate avenues where repair is outside the scope of our business
- Providing professional customer service in person, via phone and email to customer queries
- Utilize the point-of-sale system to maintain an accurate record of customer information and real-time status of each repair
- Setting up new user accounts, permissions, and uphold data security policies
- Performing routine maintenance tasks, such as backups and updates
ICT Support Technician
HR Mobile Ltd
Christchurch
09.2021 - 05.2025
- Analysing customer’s mobile phones and tablets, troubleshooting both hardware and software malfunctions, diagnosing faults, explaining issues to customers, providing options and pricing then undertaking repairs
- Installing software updates, rebooting devices and testing
- Providing the best possible levels of service delivery, ensuring that customers are fully satisfied
- Gaining significant levels of repeat and referral business
- Completing various administrative tasks, including customer files and insurance claim reports
- Ensuring compliance to all best practices including occupational health and safety requirements
- Responding to user queries and troubleshooting issues related to the CRM system
- Update support tickets to reflect actions taken, resolution achieved, or further action required and close all support tickets within SLA as set out in agreements
- Installing, configuring and maintaining software and hardware components of mobile phones, laptops, tablets, computers and network systems
- Repairing and replacing damaged mobile phones, tablets, iPads, computers and network components
- Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software
Checkout Operator
Yogiji’s Food Mart Ltd
Christchurch
01.2020 - 07.2021
Customer Service Representative
Arbo Café Ltd
Christchurch
12.2019 - 01.2020
Education
Graduate Diploma in Networking -
White Cliffe College of Technology and Innovation
09.2021
Graduate Diploma in Information Technology - Technical Support
Aspire2 International Business and Technology
08.2020
Diploma in Computer Applications -
Guru Nanak Dev University
06.2017
Skills
- Communication Skills
- Relationship Building Skills
- Verbal Communication
- Written Communication
- Group Facilitation
- Engagement Skills
- Professional Presentation
- Technology Skills
- Computer Skills
- Troubleshooting Skills
- Microsoft Skills
- Apple Mac Skills
- PhpMyAdmin
- MySQL
- HTML5
- CSS3
- Windows Server
- Microsoft 365
- Active Directory
- Computer Assembly
- Router Configuration
- Switch Configuration
- Network Implementation
- Network Maintenance
- Virtualization Technologies
- Wireless Networking
- Windows 10 Support
- Windows 11 Support
- Learning Ability
- Hardware Familiarity
- Ticketing Systems
- IT Asset Management
- Time Management
- Organisational Skills
- Multitasking
- Project Management
- Teamwork
- Leadership Skills
- Interpersonal Skills
- Motivational Skills
References
Referees are available on request
Certification
- ITIL Foundation
- CompTIA A+
- IT help desk
- IT Technician and Networking Certification, NZISD, Christchurch, 07/01/21
- IT Support Fundamentals (Job Skill Share)
Training
- Advanced Customer Service Delivery
- Health and Safety Training
- Maintaining a Safe Workplace Environment
- Emergency Procedures and Evacuation
Timeline
Mobile Phone Technician
Tech pro Limited
05.2025 - 06.2025
ICT Support Technician
HR Mobile Ltd
09.2021 - 05.2025
Checkout Operator
Yogiji’s Food Mart Ltd
01.2020 - 07.2021
Customer Service Representative
Arbo Café Ltd
12.2019 - 01.2020
Graduate Diploma in Networking -
White Cliffe College of Technology and Innovation
Graduate Diploma in Information Technology - Technical Support
Aspire2 International Business and Technology
Diploma in Computer Applications -
Guru Nanak Dev University
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