Summary
Work History
Education
Skills
Timeline
Generic

Manpreet Singh

Auckland,AUK

Summary

Seeking a senior portfolio in operations management, customer care management, or business development management.

Work History

Fleet administration & coordinator

Dempsey wood
  • Manage vehicle maintenance and repair: Oversee preventive maintenance schedules, coordinate repairs, and manage costs
  • Breakdown: once a breakdown is reported, assess the severity of the situation based on driver reports and any available diagnostics, Contact provider and provide them with all necessary details (vehicle location, breakdown description, driver information While waiting for repairs, explore options to minimize downtime
  • Compliance: Ensure that the company's fleet complies with all applicable regulations
  • Vehicle registrations (rego) are valid and renewed on time
  • Schedule WoF (light vehicles) and CoF (heavy vehicles) inspections at required and service schedules for each vehicle
  • Track fuel consumption: Monitor fuel usage, identify areas for improvement, and implement fuel-efficient driving practices
  • GPS vehicle location: Use GPS tracking systems to monitor vehicle location in real time to optimize routes, respond to emergencies, and prevent theft
  • Claims Processing: Filing and managing insurance claims in the event of accidents, theft, or vandalism
  • This involves working with the insurance company to ensure a fair settlement and timely repairs

Team Leader

Ezi Car Rental & Moto Car Rental
  • Supervise, direct, and manage the work of the team to maintain and improve the quality of service provided
  • Provide leadership and motivate the team to meet sales targets
  • Implement and monitor Company Rentals processes and procedures
  • Handle phone-based inbound sales and outbound inquiries
  • Assist customers with pre- and post-sales inquiries
  • Resolve complaints and handle customer escalations from team members.

Branch Manager

Concierge Car Wash
  • Setting and achieving sales goals
  • Developing and implementing marketing and promotional campaigns
  • Managing the budget
  • Ensuring compliance with all applicable regulations
  • Maintaining a safe and clean work environment

Agency Manager

Smart Car Rentals
  • Managed a team of employees and ensured high performance
  • Developed and implemented operational and business plans
  • Met with hotels to promote business sales
  • Coordinated with the director to ensure car availability
  • Reported to the director on daily status

Supervisor

Smart Car Rentals
  • Conducted quality control for car grooming, service delivery, and customer satisfaction
  • Managed accidental cases and obtained quotes from workshops
  • Managed car availability between airport and city offices based on upcoming bookings
  • Checked cars for compliance with NZTA requirements and ensured they were serviced as needed
  • Maintained a fuel consumption database and ensured optimal utilization
  • Reviewed rental procedures to ensure quality standards
  • Ensured work areas were clean and hazard-free

Customer Service Representative

Smart Car Rentals
  • Answered customer inquiries and advised them on the best car rental options
  • Made reservations over the phone and in person
  • Prepared rental agreements and explained car features to renters
  • Groomed cars for next rentals

Education

Diploma in Applied Business Level 7 -

NZIE
12.2014

Skills

  • Adaptability and eagerness to learn
  • Excellent communication and interpersonal skills
  • Problem-solving and analytical skills
  • Team leadership and motivation
  • Proficient in MS Office (Excel, Outlook, Word)
  • Outlook: email management, calendar scheduling

Timeline

Fleet administration & coordinator

Dempsey wood

Team Leader

Ezi Car Rental & Moto Car Rental

Branch Manager

Concierge Car Wash

Agency Manager

Smart Car Rentals

Supervisor

Smart Car Rentals

Customer Service Representative

Smart Car Rentals

Diploma in Applied Business Level 7 -

NZIE
Manpreet Singh