Manpreet Singh
Christchurch
Summary
Dynamic professional with extensive experience in customer service and retail management, Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at training teams and optimizing processes, ensuring a seamless shopping / customer service experience while maintaining high standards of customer care in al roles.
Professional with strong background in customer interactions and service solutions. Highly skilled in communication, and problem-solving, ensuring customer satisfaction always. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Have always loved working and being in customer service teams or roles where i bring all my knowledge and skills gained over the years to better my role and have always grown with every new opportunity that comes my way
Overview
12
12
years of professional experience
Work History
TSA/Air New Zealand Communications Agent
TSA Telco Group
01.2024 - Current
- working remotely to deliver exceptional customer service to all air new zealand passengers with flight enquires and beyond
- inbound/outbound contact center calling for all customer experiences
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written acquired within training and on job
- REFERENCE: Tyasha Kumar ( supervisor ) 0212494688, tyashakumar@gmail.com
- REFERENCE: Marley Nicoll ( team leader ) +61438390777
Assistant Manager / Store Operator
Jeanswest
06.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Store day to day tasts managing stock, refilling & banking.
- keeping tore tidy and making sure stock is all checked for organising and displaying
- up to date to emails and stock managment
- customering engaging always delivering a great store experience
- REFERENCE: Anthony (store manager) +64291241655, anthonyclaver81@gmail.com
Clothing Department Assistant
The Warehouse Group
01.2021 - 10.2021
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- managing department tasks, stock intake and arrival, refilling and displays
- working within a group to provide excellent customer service for everyone
- Collaborated with other departments to facilitate cross-functional projects for improved results.
Checkout Department Supervisor
Countdown Supermarket
04.2013 - 12.2020
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of upto 10 employees at a time, delegated tasks and held each employee accountable for completing assignments.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- REFERENCE: Logan Overwater (2IC) 0272777001, loganoverwater@gmail.com
- REFERENCE: Tiraha Schaumkell (2IC) 0228822283, tiraha.schaumkell@countdown.co.nz
Education
Cambridge High School
Cambridge, NZ11-2013
Skills
- Cross-cultural communication
- Media relations
- Internal communications
- Customer service
- Critical thinking
- POS systems operations
- Process & procedure development
- Retail management
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Interests
- Backpacking and Hiking
- Drawing and Painting
- Digital Art and Animation
- Fashion and Style
Timeline
TSA/Air New Zealand Communications Agent
TSA Telco Group
01.2024 - Current
Assistant Manager / Store Operator
Jeanswest
06.2022 - 12.2023
Clothing Department Assistant
The Warehouse Group
01.2021 - 10.2021
Checkout Department Supervisor
Countdown Supermarket
04.2013 - 12.2020
Cambridge High School
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