Manpriya Kaur
Tauranga,Gate Pa
Summary
Proven expertise in customer service and problem-solving, demonstrated at Z Fuel Station NZ.Skilled in active listening and critical thinking, I spearheaded initiatives that significantly improved client satisfaction and operational efficiency. My background also includes robust administrative support, ensuring seamless business operations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Z Fuel Station NZ
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Administrative Assistant
Novus Glass
09.2023 - 12.2023
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Kindergarten Teacher
Shri Guru Nanak Public School
07.2022 - 06.2023
- Preparing and presenting lessons that facilitate students' cognitive, social, and emotional development.
- Ensuring that you have sufficient classroom supplies at all times.
- Creating a learning environment that is safe and nurturing.
- Supervising children during lessons, meal time, and on the playground.
- Monitoring and notifying caregivers of students' progress.
- Notifying the Department Head and caregivers of accidents or other noteworthy incidents that occur while students are under your supervision.
- Attending meetings with staff and caregivers, as required.
- Accompanying students on field trips, as needed.
Receptionist
ARK HOTEL
06.2016 - 09.2017
- Welcome clients and visitors with a positive, helpful attitude.
- Assisting clients in finding their way around the office.
Announcing clients as necessary. - Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
- Preparing meeting and training rooms.
- Answering phones in a professional manner, and routing calls as necessary.
- Assisting colleagues with administrative tasks.
- Performing ad-hoc administrative duties.
- Answering, forwarding, and screening phone calls.
- Sorting and distributing mail.
- Hiring, managing, and developing the junior administrative team.
- Provide excellent customer service.
- Scheduling appointments.
Education
Diploma - Hospitality Administration And Management
Uttrakhand Open University
India09.2016
NCEA LEVEL 3 - ACCOUNTING
Senior Secondary School
INDIA 04.2013 - 03.2014
High School Diploma -
High School
INDIA 04.2011 - 03.2012
Diploma in English Proficiency - English Language
IDP Education Australia
INDIA 05.2018 - 09.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Complaint Handling
- Follow-up skills
- Product Knowledge
- Administrative Support
- Product Sales
- Product and service solutions
- Multi-line phone talent
- Store maintenance
- Retail store support
- Sales closing
hobbies
Reading books
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Z Fuel Station NZ
01.2024 - Current
Office Administrative Assistant
Novus Glass
09.2023 - 12.2023
Kindergarten Teacher
Shri Guru Nanak Public School
07.2022 - 06.2023
Diploma in English Proficiency - English Language
IDP Education Australia
05.2018 - 09.2018
Receptionist
ARK HOTEL
06.2016 - 09.2017
NCEA LEVEL 3 - ACCOUNTING
Senior Secondary School
04.2013 - 03.2014
High School Diploma -
High School
04.2011 - 03.2012
Diploma - Hospitality Administration And Management
Uttrakhand Open University
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