Customer Relationship Manager
Biostadt India Limited
, Ludhiana, Punjab, India.
08.2022 - 11.2022
- Provided guidance to junior members of the team regarding tasks related to customer relations management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer complaints in a timely manner.
- Generated reports on customer feedback and identified areas of improvement.
- Analyzed customer data to identify potential problems or areas of improvement.
- Organized promotional events to attract new customers.