Mansi Gahlyan
Christchurch,CAN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at SmartStyle and BP Connect. Excelled in conflict resolution and Microsoft Excel, boosting team efficiency and client loyalty. Demonstrates exceptional problem-solving and computer proficiency, contributing significantly to workplace harmony and operational success.
Overview
2
2
years of professional experience
Work History
Volunteer
Salvation Army Family Store
Shirley, Chrishtchurch
07.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Team Member
BP Connect
Henderson, AUK
05.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Customer Service Representative
SmartStyle
Panipat, India
03.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Bachelor Of Science - Science Education
Kurukshetra University
Kurukshetra , IndiaSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft Outlook
- Documentation
- Microsoft PowerPoint
- Filing
- Order Fulfillment
- Spreadsheets
Reference
Manpreet Kaur (Procurement Manager)
0275602990
Akshay Kumar ( Manager at BP , Henderson)
02040787298
Kylee ( Manager of Salvation Army , Shirley)
0220105943
Timeline
Volunteer
Salvation Army Family Store
07.2024 - Current
Team Member
BP Connect
05.2023 - 06.2024
Customer Service Representative
SmartStyle
03.2022 - 04.2023
Bachelor Of Science - Science Education
Kurukshetra University