Jilka Dalwadi
Riccarton,Christchurch
Summary
Outgoing successful at building relationships with customers of different backgrounds and driving sales with knowledgeable, efficient service. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Beauty Therapist
Simply Beauty
Barrington, Christchurch
08.2022 - Current
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Combed, brushed and sprayed hair or wigs to set style.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Responded to customer inquiries by phone, email and in person.
- Finalized purchases and processed payments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept notes listing preferences and services provided to clients for quick reference.
Beauty Therapist
Elegant Beauty&Brows
Riccarton, Christchurch
05.2022 - 06.2022
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
- Responded to customer inquiries by phone, email and in person.
- Finalized purchases and processed payments.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
Education
Bachelor of Commerce - Accounting
S.P University, Gujarat, India
04.2007
Skills
- Product Knowledge
- Complaint Resolution
- Inbound and Outbound Calling
- Service Upselling
- Appointment Scheduling
- Payment Processing
- Safety and Cleanliness Standards
- Flexible Hours
- Customer Assistance
Languages
English
Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Beauty Therapist
Simply Beauty
08.2022 - Current
Beauty Therapist
Elegant Beauty&Brows
05.2022 - 06.2022
Bachelor of Commerce - Accounting
S.P University, Gujarat, India
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