Mantosh Kumar
Auckland,Auckland
Summary
As a Guest Service Agent at Sudima Hotel, I efficiently assisting to providing exceptional customer service to guests throughout their stay. This includes greeting guests, handling check-ins and check-outs efficiently, answering inquiries about hotel amenities and local attractions, processing payments, and resolving guest issues or concerns promptly and professionally. Additionally, I assist with reservations, coordinate with housekeeping and maintenance staff, and ensure the lobby area is clean and welcoming. Strong communication skills, attention to detail, and a friendly demeanor are essential for smooth experience for guest.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Executive
Sudima Hotel
Auckland
01.2024 - Current
- Front office department include tasks such as greeting guests, checking them in and out, handling reservations, answering phone calls and emails, providing information about local attractions and amenities, processing payments, and ensuring the lobby area is clean and presentable.
- Excellent communication, organization, and customer service skills are essential, along with proficiency in using computer systems and software for booking and administrative tasks. Knowledge of the local area and fluency in English are often preferred.
Guest Service Executive
Radisson Blu Hotel
01.2022 - 07.2022
- As a trainee my responsibilities are such as responding to customer inquiries and concerns via phone, email, or chat, resolving issues in a timely and courteous manner, providing product or service information, processing orders and returns, maintaining accurate records of customer interactions, and escalating complex issues to appropriate teams or supervisors when necessary.
- Strong communication, problem-solving, and empathy skills are essential, along with the ability to work well in a team and adapt to various customer needs and situations.
Education
Bachelor Of Science - Hospitality And Hotel Administration
JIS University
Kolkata , India 08.2023
College Of Intermediate - Science Education
S N Inter College
Uttar Pradesh, India 06.2020
Skills
- Customer Service Skills
- Teamwork Skills
- Interpersonal Skills
- Communication
- Problem Solving
- Critical Thinking
- Public Speaking
- Data entry proficiency
Personal Information
- Date of birth-12 Aug 2000
- Nationality - Indian
- Visa Status - Work Visa
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bhojpuri
Native or Bilingual
Academic Credential
Bachelor of science
B.Sc. in Hospitality & Hotel Administration,
Guru Nanak Institute of Hotel Management
JIS University, 2020-2023
Kolkata , India
College Of Intermediate
S N Inter college , 2018-2020
Uttar Pradesh, India
Year11-Year12
Certification
- Radisson Blu Hotel: Guest service executive in Front Desk
- Great Learning: Operation Management
- Typsy Institute of Hospitality: Front desk Check-in and Check-Out
Reference
References available upon request
Driving Licences
category of Driving License
Full
Timeline
Guest Service Executive
Sudima Hotel
01.2024 - Current
Guest Service Executive
Radisson Blu Hotel
01.2022 - 07.2022
Bachelor Of Science - Hospitality And Hotel Administration
JIS University
College Of Intermediate - Science Education
S N Inter College
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