Open To Work
Manu Abraham
Whangarei,New Zealand
Work Preference
Summary
Results-driven warehouse professional with 10+ years of experience in warehouse operations, logistics, and customer service. Skilled in inventory management, stock control, order processing, and maintaining efficient warehouse operations in fast-paced environments. Demonstrates strong leadership, teamwork, and operational management abilities, with a focus on workplace safety, accuracy, and productivity. Proven track record of meeting deadlines, improving workflow efficiency, and supporting overall business objectives through reliable and organized warehouse support.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Caltex Western Hills
Whangarei, New Zealand
11.2025 - Current
- Greet customers and provide a welcoming experience
- Assisted customers with purchases, fuel payments, and product inquiries to enhance their shopping experience
- Resolved customer concerns professionally, ensuring positive interactions and fostering loyalty
- Promoted in-store products and upsold items to increase customer satisfaction and drive sales
- Handle cash, EFTPOS, and contactless payments accurately
- Operate the point-of-sale (POS) system
- Assisted customers with basic fuel-related queries
- Authorise fuel pumps and monitor forecourt activity
- Ensure fuel area is clean, safe, and hazard-free
- Monitor product freshness (especially food items)
- Follow all safety procedures and hazard controls
- Handle fuel and hazardous substances according to regulations
- Report incidents, spills, or suspicious behaviour
- Monitored inventory levels to prevent stock shortages or excesses.
- Analyzed market trends in order to anticipate future material needs.
- Managed inventory levels and ensured accurate stock counts across multiple locations.
- Trained new staff on inventory procedures and best practices for accuracy.
- Tracked expiration dates for products stored in the warehouse facility.
- Managed a team of workers responsible for picking and packing orders accurately and efficiently.
Sales Consultant - Bedding Department
Harvey Norman
Whangarei, New Zealand
09.2025 - 11.2025
- Delivered expert advice on mattresses, bed frames, and sleep accessories to match customers’ needs and preferences.
- Developed comprehensive product knowledge of bedding brands including Sealy, SleepMaker, and Tempur to provide tailored customer recommendations.
- Oversaw complete sales cycle, ensuring seamless customer service, efficient payment processing, and coordinated delivery and post-sale support.
- Coordinated with warehouse and logistics teams to facilitate timely deliveries and enhance customer satisfaction.
Grocery Store Assistant - Part Time – Casual
Thomman's Groceries
45C Maunu Road, Avenues, Whangarei
08.2025 - 09.2025
- Operated cash register, processed transactions efficiently, and ensured accuracy by balancing cash drawer at shift end.
- Assisted customers in locating products and offered tailored recommendations to enhance shopping experience.
- Restocked shelves and monitored inventory levels to maintain organized product displays and support sales.
Purchase Coordinator
Cold Stores Group Of Saudi Arabia (CGS)
Riyadh, KSA
02.2021 - 12.2024
- Inquired and negotiated with vendors to secure favorable terms.
- Placed purchase orders based on best quotations to optimize procurement.
- Coordinated logistics to ensure timely delivery of goods.
- Managed petty cash transactions to ensure accurate financial records.
- Coordinating with Warehouse Team.
Warehouse Executive
Abana Enterprises Group Company
Riyadh
01.2018 - 02.2021
- ATM Project stock Handling as per Work Order & business scope (Ordering, dispatching, monitoring and system update)
- Actively participating in Project Procurement in Coordination with Procurement team
- Handling Supply chain part in various Projects.
- Monitored and preserved customer property stock in inventory systems.
- All project Stock return tracking -SRF
Purchase Coordinator
VKC Group Footwear
Calicut, India
09.2015 - 03.2017
- Enquiry and Negotiating with various vendors
- Inquired and negotiated terms with various vendors to secure favorable agreements.
- Placed purchase orders based on analysis of best quotations to optimize procurement.
- Coordinated logistics operations to ensure timely delivery and alignment with purchasing schedules.
Education
MBA - Marketing Management and Operations Management
MG University
IndiaBSc - IT
Mumbai University
IndiaSkills
Procurement
Purchasing
Project management
Administration
Manual handling & Forklift Certified
Customer service
SAP/ERP experience
Pick/Pack, Dispatch Coordination
Stock auditing
Supplier management
Freight booking
Demand forecasting
Health and safety
Dynamics 365
MS Office
Stock Auditing & Reconciliation
Data Analysis & Reporting
References
- Rishi Verma, Manager, Caltex Western Hills, office@westernhillscaltex.com
- Sandy Khattra, Proprietor – Bedding, Harvey Norman, sandy.khattra@nz.harveynorman.com
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Customer Service Representative
Caltex Western Hills
11.2025 - Current
Sales Consultant - Bedding Department
Harvey Norman
09.2025 - 11.2025
Grocery Store Assistant - Part Time – Casual
Thomman's Groceries
08.2025 - 09.2025
Purchase Coordinator
Cold Stores Group Of Saudi Arabia (CGS)
02.2021 - 12.2024
Warehouse Executive
Abana Enterprises Group Company
01.2018 - 02.2021
Purchase Coordinator
VKC Group Footwear
09.2015 - 03.2017
MBA - Marketing Management and Operations Management
MG University
BSc - IT
Mumbai University